CS - Customer Service Shift Supervisor

Atlantic Aviation; Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

Atlantic Aviation Corporation is seeking a Customer Service Supervisor to lead day-to-day customer service operations at our network of FBO locations. The role focuses on delivering outstanding service, supervising frontline staff, and ensuring a positive, safe environment for customers.

Based in the US with opportunities across the Atlantic Aviation network, the supervisor will collaborate with operations teams to exceed customer expectations and promote Atlantic’s commitment to safety,

Job description

The Customer Service Supervisor represents Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers, and assists in creating a positive environment to exceed Atlantic customer expectations. The primary function of this position is to oversee as well as execute all daily duties related to customer service operations.

Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations - from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is "local everywhere" - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.

Website http://www.AtlanticAviation.com