Crypto Operations Intern (Summer 2027)

Triwill Group; Northern, New York (KY, NY); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Market compensation structure

Quarterly lifestyle wallet

AI tools access

Paid time off

Commuter benefits

Catered meals

Job summary

Robinhood is seeking a Crypto Operations Intern to help sustain and improve our crypto products. You will collaborate across Trading, Money Movements, Account Servicing, Product Operations and Risk Management to optimize processes and feed insights into product development.

The role is based in New York, NY, with in-person attendance expected at least 3 days per week. We value bold thinkers who thrive in a fast-moving, high-performing environment and are passionate about crypto and blockchain.

Qualifications

• Pursuing an undergraduate degree with expected graduation Winter 2027/Summer 2028.
• Strong attention to detail with excellent problem-solving and critical-thinking skills.
• Clear and effective written and verbal communication.
• Operational and product-oriented mindset with a data-driven approach to decision-making.
• Interest and passion for crypto, blockchain technology, and emerging financial products.

Responsibilities

• Support critical business functions, such as monitoring order and execution health, blockchain network performance, and liquidity management.
• Handle and troubleshoot complex customer escalations, supporting root-cause analysis and partnering with product teams to prioritize fixes.
• Identify inefficiencies in operational processes, translate operational needs into product requirements, and collaborate with product operations to design scalable solutions.
• Contribute to the design and enhancement of internal tools by providing feedback, testing new workflows, and partnering with engineering to ensure tools meet operational needs.
• Support product launches and feature rollouts by ensuring operational readiness and developing clear process documentation.

Skills

Attention to detail

Problem-solving

Communication

Data-driven

Crypto interest

Education

Undergraduate degree in Business, Data Science, Information Systems, Finance, Economics, or related analytical field

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products.

As a Crypto Operations Intern, you will serve as a technical product and operations expert, owning processes critical to maintaining Robinhood’s crypto products while supporting product teams in improving and scaling our offerings. You’ll partner with specialized subject-matter experts on the operations desks—including Trading, Money Movements, Account Servicing, Product Operations and Risk Management—to identify optimization opportunities, support critical day-to-day processes, and provide feedback loops that inform product development. You’ll also collaborate closely with cross-functional partners in Product Management, Engineering, and Finance to ensure operational readiness, efficient processes, and a seamless customer experience.

This role is based in our New York, NY office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Support critical business functions, such as monitoring order and execution health, blockchain network performance, and liquidity management
• Handle and troubleshoot complex customer escalations, supporting root-cause analysis and partnering with product teams to prioritize fixes
• Identify inefficiencies in operational processes, translate operational needs into product requirements, and collaborate with product operations to design scalable solutions
• Contribute to the design and enhancement of internal tools by providing feedback, testing new workflows, and partnering with engineering to ensure tools meet operational needs
• Support product launches and feature rollouts by ensuring operational readiness and developing clear process documentation

What you bring

• Currently pursuing an undergraduate degree in Business, Data Science, Information Systems, Finance, Economics, or a related analytical field with an expected graduation date of Winter 2027/Summer 2028
• Strong attention to detail with excellent problem-solving and critical-thinking skills
• Clear and effective written and verbal communication skills, with the ability to translate complex information for different audiences
• Operational and product-oriented mindset with a data-driven approach to decision-making
• Interest and passion for crypto, blockchain technology, and emerging financial products

What we offer

• Market competitive compensation structure
• Quarterly lifestyle wallet for personal wellness, learning and development, and more
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Time away including company holidays, paid time off, and sick time
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$33 — $33 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.