Crypto Operations Associate - EMEA Coverage

Alpaca; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary & Stock Options

New Hire Home‑Office Setup: USD 500

Monthly Stipend: USD 150/month via Bre

Job summary

Alpaca is seeking a Crypto Operations Associate to support EMEA coverage from a remote location. You will monitor customer activity, run daily trading and onboarding tasks, and help maintain AML controls in a fast-paced crypto-trading environment.

Ideal candidates have 3+ years in broker-dealer/financial services or crypto operations, a Bachelor's degree or equivalent, and a proactive, team-oriented mindset. This role follows core US market holidays and aligns with PT business hours.

Qualifications

• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role.
• Bachelor's degree or equivalent experience.
• Familiarity with cryptocurrency, or a strong desire to learn.
• Ability to work independently and in a team.
• Attention to detail and problem-solving skills in a fast-paced environment.
• Ability to adapt to a rapidly changing regulatory environment.
• Willingness to take ownership of new responsibilities.

Responsibilities

• Monitor and surveil customer activity daily.
• Handle daily operations including trading, new accounts, and cash management.
• Execute cryptocurrency trading and resolve exceptions.
• Assist with customer onboarding (KYC and account approval).
• Review general ledger for discrepancies and reconcile accounts.
• Support AML program and investigations.
• Drive changes across workflows, policies and tools.
• Communicate effectively with internal and external partners.
• Ad hoc duties and projects as assigned.
• Operate in a globally remote environment with core hours around 9am–5pm PT.

Skills

Attention to detail

Problem-solving

Teamwork

Independent work

Adaptability

Communication

Education

Bachelor's degree or equivalent experience

Job description

Crypto Operations Associate - EMEA Coverage

Remote - EMEA

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructurefor stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Things You Get To Do:

• Primary responsibility for the daily monitoring and surveillance of all customer activity
• Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions;
  • Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
  • Assist with customer onboarding, including KYC and account approval
  • Review of general ledger accounts, identify and reconcile account discrepancies
• Support the Anti‑Money Laundering Program and investigations that result from suspected suspicious activity
• Proactively drive impactful changes across workflows, policies and tools
• Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
• Ad hoc duties and projects as assigned
• Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)

Who You Are (Must-Haves):

• Excited about what Alpaca is building!!
• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
• Bachelor's degree or equivalent experience
• Familiarity with cryptocurrency, or a strong desire to learn
• Work effectively and supportively within a team environment as well as work independently
• Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
• Must possess the ability to adapt to a rapidly changing business and regulatory environment
• Enjoys challenges and taking ownership of new responsibilities
• Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform

Who You Might Be (Nice-to-Haves):

• Startup mindset for a fast‑paced, high‑growth environment
• Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications

How We Take Care of You:

• Competitive Salary & Stock Options
• New Hire Home‑Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Alpaca ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person that was discharged or released from active duty because of a service-connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service..

An “active duty wartime or campaign badge veteran” means a veteran who served ...

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