Crushing Equipment Field Service Tech — Remote Support & Travel

Superior Ind; Morris (MN); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements up to $125

Medical insurance - Covers 75% of prem

Dental and vision insurance

401K retirement with 5% match

SkyMiles for travel

Job summary

Superior Industries is hiring a Crushing Equipment Field Service Technician to join a dynamic team. You’ll troubleshoot and repair heavy-duty crushing machinery, perform inspections, and manage warranty work across multiple sites.

The role emphasizes safety, accurate field reporting, and collaboration with engineering and operations. Expect up to 75% travel, aggressive problem-solving, and customer-focused service.

Qualifications

• Education: High School Diploma or GED required; specialized trade or technical school background strongly favored.
• Driver’s License: Active, valid State Driver’s License required.

Responsibilities

• Crushing Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair crushing equipment, managing warranty work, annual inspections, and emergency calls.
• Remote Technical Support & Call Management: Serve as a primary technical resource by answering customer service center calls. Troubleshoot, define, and resolve complex issues over the phone, and seamlessly elevate unsolved issues to the appropriate internal staff.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and log detailed, chronological notes into the CRM software. Launch internal quality cases to establish long-term solutions, communicating root causes, corrective actions, and product improvements back to engineering and product management.
• Safety & Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Relationship Building & Training: Foster strong internal relationships with engineering, operations, and sales to ensure excellent internal customer service. Train dealers, clients and teammates on as‑needed basis to ensure a seamless, high-quality customer experience.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Efficiently manage your schedule independently, communicate transparently with the Field Service Manager to maintain a healthy work‑to‑home life ratio, and report tool or repair needs promptly.

Skills

Diagnostics & Repair

Electronics & Systems

Technical Blueprinting

Heavy Equipment Comfort

Education

High School Diploma or GED

Job description

Superior Industries is hiring a Crushing Equipment Field Service Technician to join a dynamic team. You’ll troubleshoot and repair heavy-duty crushing machinery, perform inspections, and manage warranty work across multiple sites.

The role emphasizes safety, accurate field reporting, and collaboration with engineering and operations. Expect up to 75% travel, aggressive problem-solving, and customer-focused service.