Cruise & Vacation Specialist

Live the Dash Travel; San Diego (CA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Access to exclusive cruise discounts

Flexible scheduling

Comprehensive training

Ongoing support

Collaborative team environment

Job summary

A remote travel agency is seeking a knowledgeable Cruise & Vacation Specialist to join their team. This role involves engaging with clients to understand their travel preferences, creating customized vacation packages, and managing reservations. Excellent communication and customer service skills are a must, along with a passion for travel. The position is fully remote, offering flexible scheduling and access to exclusive cruise discounts and training opportunities.

Qualifications

• Experience or strong interest in cruises and leisure travel is preferred.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Comfortable working independently in a remote setting.
• Proficient with travel booking systems or eager to learn.
• Passion for travel and delivering memorable client experiences.
• Bilingual skills are a plus but not required.

Responsibilities

• Engage with clients to understand their preferences and needs.
• Create customized cruise and vacation packages.
• Handle all cruise and travel reservations.
• Provide ongoing customer support before and during travel.
• Recommend upgrades and add-ons to enhance client experiences.
• Maintain accurate records of client interactions and bookings.
• Recordkeeping: Maintain accurate client records, payments, and booking confirmations.
• Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.

Skills

Communication skills

Customer service skills

Organizational abilities

Interest in cruises

Detail-oriented

Bilingual (optional)

Job description

About the job Cruise & Vacation Specialist

We are seeking a knowledgeable and customer-focused Cruise & Vacation Specialist to join our remote travel team. In this, book, and enjoy unforgettable cruise vacations and leisure travel experiences. If you have a passion for cruises, travel expertise, and love delivering exceptional service from anywhere, this position offers a rewarding opportunity to grow your career remotely.

Client Consultation: Engage with clients via phone, email, or video to understand their cruise and vacation preferences, budgets, and special needs.

ored Itinerary Planning: Create customized cruise and vacation packages that include stateroom selection, shore excursions, transfers, and pre/post-cruise accommodations.

Booking Management: Handle all cruise and travel reservations using supplier platforms and booking systems.

Customer Support: Provide ongoing support before, during, and after travel, addressing questions, changes, and any travel-related issues.

Promote Upgrades & Add-Ons: Recommend cabin upgrades, travel insurance, dining packages, and excursions to enhance client experiences and increase revenue.

Stay Current: Keep informed about cruise lines’ policies, promotions, new itineraries, and travel advisories.

Recordkeeping: Maintain accurate client records, payments, and booking confirmations.

Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.

Qualifications:

Experience or strong interest in cruises and leisure travel is preferred.

Excellent communication and customer service skills.

Detail-oriented with strong organizational abilities.

Comfortable working independently in a remote setting.

Proficient with travel booking systems or eager to learn.

Passion for travel and delivering memorable client experiences.

Bilingual skills are a plus but not required.

100% remote position with flexible scheduling.

Access to exclusive cruise discounts and industry perks.

Comprehensive training and ongoing support.

Collaborative team environment focused on growth.