Cruise & Vacation Specialist

Live the Dash Travel; Philadelphia (Philadelphia County); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Access to exclusive cruise discounts

Comprehensive training and support

Flexible scheduling

Job summary

A remote travel agency is seeking a knowledgeable Cruise & Vacation Specialist to assist clients in planning and booking unforgettable cruise vacations. The ideal candidate has a passion for travel, excellent customer service skills, and the ability to work independently. Candidates should be detail-oriented and comfortable using travel booking systems. This fully remote position offers flexible scheduling and access to exclusive cruise discounts. Join a collaborative team environment focused on growth and memorable client experiences.

Qualifications

• Experience or strong interest in cruises and leisure travel is preferred.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Comfortable working independently in a remote setting.
• Proficient with travel booking systems or eager to learn.

Responsibilities

• Engage with clients to understand cruise and vacation preferences.
• Create customized cruise and vacation packages.
• Handle all cruise and travel reservations.
• Provide ongoing support before, during, and after travel.
• Recommend upgrades and excursions to enhance experiences.

Skills

Customer service

Communication skills

Detail-oriented

Organizational abilities

Travel expertise

Tools

Travel booking systems

Job description

Philadelphia, Pennsylvania, United States

About the job Cruise & Vacation Specialist

We are seeking a knowledgeable and customer-focused Cruise & Vacation Specialist to join our remote travel team. In this role, you will help clients plan, book, and enjoy unforgettable cruise vacations and leisure travel experiences. If you have a passion for cruises, travel expertise, and love delivering exceptional service from anywhere, this position offers a rewarding opportunity to grow your career remotely.

Key Responsibilities:

Client Consultation: Engage with clients via phone, email, or video to understand their cruise and vacation preferences, budgets, and special needs.

Tailored Itinerary Planning: Create customized cruise and vacation packages that include stateroom selection, shore excursions, transfers, and pre/post-cruise accommodations.

Booking Management: Handle all cruise and travel reservations using supplier platforms and booking systems.

Customer Support: Provide ongoing support before, during, and after travel, addressing questions, changes, and any travel-related issues.

Promote Upgrades & Add-Ons: Recommend cabin upgrades, travel insurance, dining packages, and excursions to enhance client experiences and increase revenue.

Stay Current: Keep informed about cruise lines’ policies, promotions, new itineraries, and travel advisories.

Recordkeeping: Maintain accurate client records, payments, and booking confirmations.

Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.

Qualifications:

Experience or strong interest in cruises and leisure travel is preferred.

Excellent communication and customer service skills.

Detail-oriented with strong organizational abilities.

Comfortable working independently in a remote setting.

Proficient with travel booking systems or eager to learn.

Passion for travel and delivering memorable client experiences.

Bilingual skills are a plus but not required.

100% remote position with flexible scheduling.

Access to exclusive cruise discounts and industry perks.

Comprehensive training and ongoing support.

Collaborative team environment focused on growth.