Cruise Ship Excursion Manager

Island Time Watersports Caribbean Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 50,000 - 90,000; Full time

Job summary

Island Time Watersports Caribbean Llc in the U.S. Virgin Islands is seeking a Cruise Ship Excursion Manager to lead daily operations for dockside and on-ship excursions, coordinating catamarans and ferry services for multiple cruise lines.

You will oversee a revenue center, liaise with shipboard teams, manage run-of-show plans, vendor relationships, safety compliance, and guest satisfaction, with an emphasis on timely, accurate guest service and operational efficiency.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in customer service, hospitality, marine operations, or transportation logistics.
• Strong written and oral communication skills.

Responsibilities

• Lead daily cruise ship excursion operations and guest services.
• Coordinate with shipboard teams, captains, and vendors for tours and schedules.
• Oversee safety compliance, guest satisfaction, and incident reporting.

Skills

Strong communication

CPR/First Aid/AED

G-Suite & MS Office

Operations coordination

Education

High school diploma or equivalent

Tools

G-Suite

Microsoft Office

Job description

The Cruise Ship Excursion Manager is ultimately responsible for daily operations of Cruise Ship Excursions executed by RED Hospitality and Leisure. The scope of responsibility will include, but is not limited to the effective delivery of guests from the various cruise lines to charter catamarans and ferry vessels. This position will oversee a large revenue center for the business and must operate independently. Additionally this position will communicate with shipboard shore excursions teams and pass along information to captains and shoreside team members.OPERATIONAL DUTIESReview FareHarbor for updated counts per tour prior datesLiaise with revenue management colleagues to ensure accuracy of upcoming tour information in FareHarborCommunicate with St. John vendors regarding tour counts and operational timelines via WhatsApp groupPrepare run-of-show plan for each call month and update it prior to the callRequest updated manifests from shipboard Shorex teams and disseminate to captains via WhatsApp groupCollect tickets from crew members and ferry guides, reconcile numbers against FareHarbor, and communicate final counts to captains to verify accuracy.Facilitate invoice sign-off from Shorex Team members, including denoting empty seat rates and guaranteed minimumsAssist in facilitating Catamaran tours by liaising with captains and crew, stepping in to greet and guide guests in the event that catamarans are delayed.Act as STJ Ferry Guide, escorting guests from pickup at the cruise ship dock in STT to STJ Trunk Bay (or other tours) ensuring guest satisfaction, safety, and adherence to the schedule.Utilize P-card to submit payments for National Park entry and vendors, ensuring accurate billing by tracking adults vs. children and maintaining financial targets.Reconcile STJ Vendors in daily vendor closeout sheet, including but not limited to taxis, national park concessioners, and third party tour guides.Supervise Cruise Ship Excursion guides to ensure adherence to the expectations for exemplary guest service.Schedule self and team in alignment with labor budget goals.Ensure that STJ day-of operations run smoothly, including direct communications with STJ taxi vendors.In conjunction with the St. Thomas Charter Operations Manager, oversees guest service, retail, food and beverage, and cleanliness standards for the ferry. This includes scheduling and planning with the Lead Captain and first mate.Maintain awareness of Coast Guard regulations related to receiving and organizing manifests for vessel captains executing excursions.SAFETY OPERATIONS & RESPONSIBILITIESObtain and maintain active CPR, First Aid, and AED certificationsCommunicate any guest safety concerns or injuries to DSOAccompany any injured guest, should they be transferred to a medical facilityTRAINING and RECRUITINGRecruit team members to uphold daily operations to the standards of the organization.Create, maintain, and enforce daily duty sheetsModify and consistently update training packets and check-off lists to team.Train team members according to operational standardsInitiate training packets and sign-offs.High school diploma or equivalent.5+ years of experience in customer service, hospitality, marine operations, or transportation logistics.Strong understanding of business operationsOutgoing, clear, and fun personalityApproachable, helpful, and enthusiastic demeanor.Strong written and oral communication skills, including the ability to draft business letters, develop reports, deliver presentations, create policies and procedures, and write repair specifications.Understanding of individual roles, interactions, and responsibilities of employees, including knowledge of all aspects of performance management.Strong technical abilities, with proficiency in both G-Suite and Microsoft Office.Ability to prioritize, organize and follow up on a high volume of guest and management requests.Ability to stand, kneel, and/or engage in physical activity for extended periods of time, including lifting moderate to heavy items.Ability to operate a high-volume business independently while maintaining the highest standards of integrity.Be available to work any shift as needed by the demands of the cruise ship business, this includes but is not limited to nights, weekends, and early mornings.