Cruise Planning Specialist

Pacific Journey Consulting; Pittsburgh (Allegheny County); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training and onboarding

Remote, flexible schedule

Professional growth opportunities

Travel benefits access

Performance-based compensation

Job summary

Pacific Journey Consulting is seeking a detail-oriented Cruise Planning Specialist to design and book customized travel itineraries from a remote location. You will evaluate client preferences and budgets to tailor solutions and coordinate flights, hotels, and tours while delivering support before, during, and after travel.

You will troubleshoot client concerns, participate in ongoing training, and collaborate with colleagues and suppliers to ensure top-tier service.

Qualifications

• Strong interpersonal and communication skills.
• Reliable internet connection and device.
• Experience in customer service or hospitality is a plus.

Responsibilities

• Design and book customized travel itineraries.
• Evaluate client preferences and budgets to recommend solutions.
• Book flights, hotels, tours, and other travel services.
• Provide professional support before, during, and after travel.
• Troubleshoot and resolve client concerns.
• Attend ongoing training and professional development sessions.
• Collaborate with colleagues and suppliers for optimal service delivery.

Skills

Interpersonal and communication skills

Reliable internet connection and setup

Customer service / hospitality exp

Job description

We are seeking detail-oriented individuals to join our team as Cruise Planning Specialist. This remote position allows you to help clients plan and book their travel while collaborating with a team and reporting to a team lead.

Key Responsibilities:

• Design and book customized travel itineraries.
• Evaluate client preferences and budgets to recommend solutions.
• Book a variety of travel services including flights, hotels, and tours.
• Provide professional support before, during, and after travel.
• Troubleshoot and resolve client concerns.
• Attend ongoing training and professional development sessions.
• Collaborate with colleagues and suppliers for optimal service delivery.

Qualifications:

• Strong interpersonal and communication skills.
• Reliable internet connection and device.
• Experience in customer service or hospitality is a plus.

What We Offer:

• Comprehensive training and onboarding.
• Remote, flexible schedule.
• Professional growth opportunities.
• Access to travel benefits.
• Compensation is performance-based and derived from completed travel bookings and client activity.