Cruise Experience Architect — Remote & Flexible

Network Travel Careers; Chicago (IL); Teletrabalho; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Travel discounts

Training

Career growth

Resumo da oferta

Network Travel Careers seeks an Adventures Coordinator to assist clients with cruise vacations remotely. You will guide clients in selecting, booking, and managing itineraries, leveraging cruise knowledge and sales skills to tailor options to preferences and budgets.

The role emphasizes strong communication, organization, and the ability to work independently from home, while staying up-to-date on promotions and policies to secure the best deals and perks for clients.

Qualificações

• Previous experience in travel sales or customer service (preferred but not required).
• Strong knowledge of cruise lines, destinations, and industry trends.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple bookings efficiently.
• Sales-oriented mindset with a passion for helping clients plan vacations.
• Proficiency with online booking systems, CRM software, and MS Office.

Responsabilidades

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
• Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
• Process bookings and payments while ensuring accuracy and compliance with company policies.
• Maintain strong relationships with clients by offering personalized service and follow-ups.
• Stay updated on cruise line promotions, policies, and travel regulations.
• Collaborate with cruise partners to secure the best deals and exclusive perks for clients.
• Address client concerns and troubleshoot any booking-related issues professionally.
• Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations.

Conhecimentos

Customer service

Sales mindset

Communication

CRM software

Multitasking

Remote work

Organizational skills

Cruise knowledge

CLIA certification

Formação académica

Travel/cruise industry certification (e.g., CLIA)

Ferramentas

CRM software

Online booking systems

Microsoft Office

Descrição da oferta de emprego

Network Travel Careers seeks an Adventures Coordinator to assist clients with cruise vacations remotely. You will guide clients in selecting, booking, and managing itineraries, leveraging cruise knowledge and sales skills to tailor options to preferences and budgets.

The role emphasizes strong communication, organization, and the ability to work independently from home, while staying up-to-date on promotions and policies to secure the best deals and perks for clients.