Cruise Booking Agent | Work From Home

Professional Travel Group Hub; New York (NY); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured onboarding

Training provided

Remote-friendly

Career development

Collaborative team culture

Job summary

Professional Travel Group Hub is seeking an entry-level Cruise Booking Agent to assist clients with researching cruise options and coordinating reservations. This remote role offers structured onboarding and training to help you succeed in the travel industry.

The ideal candidate is service-oriented, detail-focused, and comfortable using online booking systems. No prior cruise experience required, and you will be supported by a collaborative team and ongoing professional development.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable navigating online booking systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Research cruise itineraries, destinations, and cabin options.
• Coordinate and confirm cruise reservations with travel dates and guest details.
• Respond to client inquiries about cruise lines and onboard experiences.
• Review booking details for accuracy and completeness; maintain organized records.
• Provide support before and after travel to ensure a positive experience.

Skills

Communication

Customer focus

Remote work

Independent work

Tools

Booking systems

Job description

Position Overview

We are seeking service-oriented and detail-focused individuals to join our team as an Cruise Booking Agent. This role focuses on assisting clients with researching cruise options, coordinating reservations, and ensuring a smooth booking experience from start to finish. This is an entry-level opportunity within the travel industry. No prior cruise or travel experience is required. Structured onboarding and training are provided.

Key Responsibilities

• Assist clients with researching cruise itineraries, destinations, and cabin options
• Coordinate and confirm cruise reservations, including travel dates and guest details
• Respond to client inquiries regarding cruise lines, onboard experiences, and requirements
• Review booking details for accuracy and completeness
• Maintain organized records of client reservations and communications
• Provide support before and after travel to ensure a positive experience

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online booking systems and digital tools
• Ability to work independently in a remote environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and step-by-step training
• Access to cruise booking platforms and supplier resources
• Ongoing professional development opportunities
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is ideal for individuals interested in cruise travel, customer service, or remote work opportunities, as well as those exploring entry into the travel industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.