Cross-Utilized Airport Agent - Manistee County Blacker Airport (FT)

Corporate Flight Management; Eastlake (MI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) plan

Paid sick leave

Paid vacation

NRSA travel privileges

Leave options

Job summary

Contour is seeking a Cross-Utilized Airport Agent in Manistee, MI to deliver exceptional customer service at the ticket counter, gate, and ramp. Training covers both customer-facing and aircraft servicing tasks in indoor and outdoor settings.

You will work to greet customers, assist with check-in and baggage, and provide accurate gate information, while maintaining safety and teamwork across shifts.

Qualifications

• Must be at least 18 years old.
• 9 months airline/aviation experience preferred.
• US work authorization and travel unrestricted.
• Valid driver's license with good record.
• Fluent in reading/writing/speaking English; Spanish a plus.
• High school diploma or GED preferred.
• Proficient with Microsoft Office (Office 365, Excel, Outlook, Word).
• Able to type at least 30 wpm.
• Professional, customer-focused interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to handle multiple priorities in a fast-paced setting.
• Self-motivated and team-oriented.
• Excellent written and verbal communication; tactful.
• DOT pre-employment drug screening; FAA/company random testing.
• Background checks per TSA requirements.
• Flexibility for early mornings, evenings, weekends, holidays.

Responsibilities

• Greet and assist customers with a friendly, prompt approach.
• Provide check-in, ticketing changes, and rebooking services.
• Process baggage in line with policies and safety regs.
• Assist boarding/deplaning, including passengers with needs.
• Provide gate information and answer inquiries accurately.
• Ensure safety and security of ramp operations.
• Operate ground service equipment safely and report issues.
• Support with unaccompanied minors and special needs.
• Maintain professionalism and effective communication across teams.
• Adhere to safety regulations and airline policies.

Skills

Customer service

Multitasking

Leadership

Communication

Teamwork

English fluency

Education

High school diploma or GED

Tools

MS Office

Job description

Job Details: Job Location: Contour MBL - Manistee, MI 49660, Position Type: Full Time, Education Level: High School, Salary Range: $16.50 Hourly, Travel Percentage: Negligible, Job Shift: Any, Job Category: Transportation, Contour is a long-established aviation services company with a diverse range of capabilities.

At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

• Insurance - Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date).
• 401(k) Savings Plan - Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Paid Sick Leave - Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours.
• Vested Vacation Hours - Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies.
• Non-Revenue/Space Available (NRSA) Travel Privileges - NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
• Leaves of Absence
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave

  Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

The starting hourly rate for this position is $16.50. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.

When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour’s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [e-mail].

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

Key Responsibilities

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
• Assist in ramp set-up and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or Company management.

Working Environment / Physical Requirements

• Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.
• Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.
• Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).
• Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.
• Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.
• Must be able to ascend/descend stairs frequently.

Qualifications:

• Must be at least 18 years of age.
• A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid driver’s license with a good driving record.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
• High school diploma or GED certification preferred.
• Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Ability to type a minimum of 30 words per minute.
• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Disclaimer:

The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.