Cross Trained Medical Assistant (Front Desk Coordinator) (8472)

PartnerCare; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Asheville is seeking a Full-time Medical Assistant- Front Desk Coordinator. This role involves patient care, scheduling, and ensuring a high standard of service while embodying core values of compassion and excellence. Join a dedicated team focused on improving patient outcomes in a supportive environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Life/disability insurance

Qualifications

• At least two years of experience preferred, but willing to train.
• Current BLS or CPR certification required.

Responsibilities

• Prepare exam rooms and patients for consultation.
• Schedule appointments and manage patient records.
• Provide exceptional customer service to patients.

Skills

Compassion

Accountability

Respect

Excellence

Education

High school diploma

Certificate of completion of a Medical Assistants/ Aides course

Job description

Job Details

Job Location: CPC Asheville - Asheville, NC

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Category: Health Care

Description

Comprehensive Pain Consultants, a PartnerCare affiliated company, is seeking a Full timeMedical Assistant- Front Desk Coordinator, to join our growing and established practice in West Asheville, NC.

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible.

Our mission is tobetter the community by providing comprehensive pain management care led by interventional pain specialists so that our patients live their best functional lives. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion.We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion.
• Accountability.We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect. We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence.We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.

Together, we willbe the most trusted source for pain management care.Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

The Medical Assistant, under general supervision, provides appropriate care to patients as well as follows PartnerCare's service standards. You will be a part of the Clinical Care Team and will engage with our patients to develop lifelong well-being and health.

The right person for this role will delight in providing a great experience to the patient and demonstrate compassion to those experiencing chronic and/or acute pain.

Tasks and Responsibilities:

• Prepare exam rooms, equipment and supplies needed prior / during patient examinations.
• Prepare patients for consultation, taking/documenting vital signs.
• Schedule appointments for patients.
• Communicate effectively and professionally with patients, visitors, vendors, physicians, coworkers, and regulatory agencies.
• Work directly with Physician and/or Office Manager on all aspects of practice operations and workflow.
• Ability to manage a high volume of patients while multitasking effectively in a fast-paced environment.
• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greeting patients.
• Collecting patient information.
• Verifying patient insurance.
• Maintaining patient accounts and records.
• Responsible for scheduling new patient appointments and follow up appointments.
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
• Upholding PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.

This position requires up to 25% travel to other clinic locations, with mileage reimbursement provided.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!

Education and Experience:

• High school diploma
• Eclinicalworks (preferred)
• Certificate of completion of a Medical Assistants/ Aides course
• Previous pain management experience preferred.
• Current BLS orCPR certification
• Knowledge with Procedures, RFA&SI joints

About the Practice:

Comprehensive Pain Consultants of the Carolinas (CPC) was founded in 2009, and until 2017, was only providing outpatient contracted services in hospitals. In 2017, CPC opened its first freestanding clinic in Marion, NC. Today, CPC is the largest interventional pain management group in Western North Carolina, with three freestanding clinics featuring procedure rooms and six freestanding feeder clinics staffed by a midlevel provider. Across its freestanding clinic and hospital footprint, CPC’s primary patient services include diagnosis and treatment of chronic conditions, including neck and back pain, headaches and migraines, fibromyalgia, cancer pain, diabetic and joint pain, arthritis, neuropathic pain, sciatica, and complex regional pain syndrome.

Comprehensive Pain Consultants of the Carolinas is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible.

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.

Qualifications

Education and Experience:

• High school diploma
• Certificate of completion of a Medical Assistants/ Aides course
• Previous work experience preferred.
• Current ACLS and/or CPR certification