Cross Route-to-Market Program Manager

Apple Inc.; Cupertino (CA); On-site; USD 143,000 - 217,000; Full time

Job summary

A leading company in technology seeks a Program Manager to drive sales and business development initiatives. This role involves creating competitive analysis and managing omni-channel programs across global markets. Top candidates will have extensive experience in project management and a strong understanding of customer journeys.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Educational reimbursement

Discounted products and services

Disable Opportunities for bonuses or commission

Qualifications

• Minimum 8 years of relevant work experience.
• 5 years of managing channels in multiple route-to-markets.

Responsibilities

• Design scalable platform for customer experiences across touch points.
• Manage the project lifecycle from design to deployment.
• Provide regular updates to business owners and executives.

Skills

Project Management

Customer Journey Understanding

Analytical Skills

Communication

Collaboration

Creativity

Tools

Excel

Keynote

Job description

Cupertino, California, United States Sales and Business Development

Description

In addition to in-store experiences the cross route-to market program manager will design, develop and deploy a competitive analysis framework and process to deeply understand and how all Apple Omni-Channel sales programs stand out vs our main competitors worldwide and provide recommendations of actionable and scalable initiatives to preserve our leadership position in this space.The Program Manager is a strategic problem solver and organized teammate. They will drive, project manage and deliver against key initiatives in our channel programs globally, focusing on omni-channel customer experiences. They will activate on device apps and content, merchandising and staff and connect them with channel partner digital touch points with consumers.Responsibilities include:- Design scalable platform for showcasing customer experiences (assisted and unassisted) across multiple touch points (online to offline) and across all route-to-markets.- Design comprehensive Competitive analysis framework and review process to deeply understand how Apple Omni-Channel Programs compare vs our main competitors WW.- Create comprehensive program plans and establish a plan of record and manage the whole lifecycle of the project across design, development, delivery and deployment.- Conduct & collect external market research to support strategies.- Gather internal and external best practices.- Draft program communications.- Connect with all parties involved in a project which might include cross-functional global teams and teams in regions around the world, to keep projects on track.- Provide regular updates to business owners and company executives.- Collect, analyze and interpret quantitative and qualitative data.- Create reports and presentations to show both strategies, program status’ and results.- Complete ad hoc business projects, which may include analytics.

Minimum Qualifications

• Minimum 8 years of relevant work experience.
• Minimum 5 years of Commercial Experience managing channels in multiple route-to-markets.
• A deep understanding of how the customer journey connects physical and digital interactions.

Preferred Qualifications

• Experience in effectively managing multiple cross-functional projects simultaneously.
• Previous experience in setting sales or retail strategy.
• Ability to create a phenomenal customer and partner experience.
• Ability to stay on top of details while maintaining a big picture view, have sense of urgency, and follow-through.
• Excellent written, verbal, and interpersonal communication skills.
• Experience working in a fast-paced environment, ability to adapt quickly and think creatively.
• Proficient in Excel and Keynote.
• Excellent collaboration and relationship building skills.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .