Cross Dock Supervisor

Tuff Shed, Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation & bonus

Medical benefits including Virtual Vis

Dental & Vision benefits

Flexible Savings Account (FSA)

Employee Stock Ownership Plan (ESOP)

Paid Time Off & Holidays

401(k) plan

On-Demand Pay

Job summary

Tuff Shed, Inc. is seeking a Cross Dock Supervisor in Indianapolis to lead daily operations at our cross-dock location. You will supervise staff, ensure safety, quality, and efficiency, and drive customer satisfaction through effective work flow.

Key duties include scheduling, subcontractor coordination, processing permits, and handling warranty service activities. Strong organizational and CRM skills, plus a valid driver’s license, are required to excel in this role.

Qualifications

• Detail oriented with strong organizational skills and follow-up.
• Ability to work independently with minimal supervision and good decision-making.
• Hands-on computer skills in MS Office and CRM systems.
• Experience with CRM software such as Salesforce or similar platforms is preferred.

Responsibilities

• Conduct site checks as required, adhering to processes and procedures.
• Provide back-up coverage for the Cross Dock Sales & Design Consultant: answer phones, greet customers, collect leads.
• Perform customer service duties: resolve warranty issues.
• Obtain building permits from building department.
• Build schedules, including subcontractor scheduling with the Operations/Production teams.
• Coordinate subcontractors and oversee customer builds, site inspections and warranty calls.
• Perform quality control inspections and maintain displays and equipment.

Skills

Independent work

Detail oriented

MS Office & Internet

CRM software (Salesforce)

Problem solving

Written & verbal communication

Valid driver’s license

OSHA/DOT knowledge

Education

High school diploma or equivalent

Tools

Salesforce

Job description

\"BUILD\" YOUR CAREER AT TUFF SHED!

Tuff Shed is recruiting for a highly motivated Cross Dock Supervisor to contribute to the success of our Cross Dock location. This position offers the opportunity to make a real impact to the Company!

The Cross Dock Supervisor (CD Supervisor) is responsible for the supervision of the cross dock location; this location reports to the general/district manager (gm/dm) within the market. s/he must ensure the cross dock operates in a safe, efficient and effective manner; producing quality products; maximizing customer satisfaction; minimizing job accidents and turnover; increasing store revenue and profitability.

The essential functions of this position include, but are not limited to:

Customer Service & Sales

• Conducts Site Checks as required, adhering to processes and procedures


• Provides back-up coverage for the Cross Dock Sales & Design Consultant: answer phones, greet customers, collect customer leads


• Performs customer service duties: resolve warranty issues


• Obtain building permits from building department

Operations

• Communicates to the GM/DM regarding sales and activities at the Cross Dock


• Build schedules, including subcontractor scheduling with the Operations Manager/Production Manager/Scheduling Coordinator


• Participates in identifying qualified subcontractors for the Cross Dock location; maintain relationships with the subcontractors


• Performs customer service warranty repair tasks on customer sites


• Receives and unloads kits from the factory store


• Oversees and coordinates customer builds, home show events, sales floor and incoming sales calls, site inspections, customer permits, warranty calls


• performs quality control inspections


• Inspects and maintains displays, customer repairs


• Responsible for the cleanliness of the Cross Dock, ensures tools and equipment are secured, inventoried, maintained


• Performs monthly cycle counts and ongoing inventory management


• Oversees Cross Dock fleet and DOT policies are adhered to


• Supervisors safety aspects of the Cross Dock as required by OSHA and Tuff Shed

Skills & Experience

• Ability to work independently in a self-directed setting and with minimal supervision


• Detail oriented and the ability to organize workload, along with strong follow-up, analytical, problem-solving, reasoning, and sound decision-making skills


• Hands-on computer skills in MS Office Suite and Internet applications required; experience in utilizing Customer Relationship Management (CRM) software including, Salesforce.com or similar systems as highly preferred


• Ability to solve problems using sound logic and good business judgment


• Ability to use arithmetic, mathematical, accounting, and financial tools as they apply to Tuff Shed business


• Ability to read, write and understand instructions given orally, in writing and/or in diagram form


• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed


• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public


• Must have a valid driver's license and acceptable MVR


• DOT, OSHA, and employment law knowledge highly preferred


• Must be able to successfully complete Tuff Shed Forklift Certification

EDUCATION

• High school diploma or equivalent

Our Competitive Benefits And Rewards

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

• Competitive compensation and bonus programs (based on position)


• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!


• Dental & Vision Benefits


• Flexible Savings Account (FSA)


• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company


• Paid Time Off and Paid Holidays.


• 401(k) plan


• On-Demand Access to Your Pay! - Why wait until pay day?

OPS2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.