Cross Dock Operations Manager

Focus; Eastvale (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Focus in Eastvale, CA is seeking a Cross Dock Operations Manager to oversee a high-volume cross-dock facility, driving efficient product flow, inventory accuracy, and trailer utilization while upholding safety and quality standards.

You will lead a team, coordinate with a 4th party labor provider, manage outbound loads up to 35 daily, and ensure inbound processing within 24 hours, compliant with OSHA and DOT SOPs.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3-5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, WMS/TMS, and Microsoft Office Suite.

Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization: Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination: Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-time departures and accurate documentation.
• Inbound Processing: Process all inbound freight within 24 hours in accordance with established inbound SOPs, ensuring product is accurately placed into designated lanes or directly loaded into outbound trailers.
• Staff Leadership: Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution: Quickly address and resolve operational issues to maintain workflow continuity internally and external providers.
• Dispatch Coordination: Maintain working knowledge of local and outbound dispatch operations to support efficient scheduling and load planning.
• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT standards, and operational SOPs.

Skills

Cross-dock experience

Leadership

WMS/TMS proficiency

Freight handling

Time management

Communication

Microsoft Office

Tools

WMS

TMS

Microsoft Office

Job description

Job Title: Cross Dock Operations Manager
Location: Eastvale CA
Reports To: Senior Linehaul Operations Manager

Position Overview

The Cross Dock Operations Manager is responsible for overseeing the daily operations
of a high-volume cross-docking facility. This role ensures efficient product flow, accurate
inventory control, and maximum trailer utilization, while maintaining safety, quality, and
performance standards. The ideal candidate thrives in a fast-paced, high-pressure
environment and excels at coordinating with multiple stakeholders to achieve
operational excellence.

Key Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization: Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination: Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-time departures and accurate documentation.
• Inbound Processing: Process all inbound freight within 24 hours in accordance with established inbound SOPs, ensuring product is accurately placed into designated lanes or directly loaded into outbound trailers.
• Staff Leadership: Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution: Quickly address and resolve operational issues to maintain workflow continuity internally and external providers.
• Dispatch Coordination: Maintain working knowledge of local and outbound dispatch operations to support efficient scheduling and load planning.
• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT standards, and operational SOPs.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3-5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, warehouse management systems (WMS), transportation management system (TMS), and Microsoft Office Suite.

Work Environment

• Fast-paced cross dock facility with multiple inbound and outbound operations daily.
• Extended hours or weekend work will be required during peak periods.