Cross Creek Ranch - FM 1463 & Fulshear Bend - eStore Curbie - Part-Time

H.E.B.; Katy (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

H-E-B is seeking energetic and motivated Partners for the role of eStore Curbie. This position involves retrieving and transporting eCommerce orders while providing excellent customer service. Ideal candidates will be committed, hardworking, and thrive in a fast-paced environment, contributing to H-E-B's mission of putting People first.

Qualifications

• Minimum age 16.
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training).

Responsibilities

• Retrieve eCommerce online orders and transport them to the Customer.
• Communicate order changes and adjustments to customers.
• Maintain cleanliness and safety standards in the eStore.

Skills

Customer service skills

Communication skills

Ability to prioritize and handle cross-functional tasks

Ability to work in a fast-paced environment

Ability to work a flexible schedule

Job description

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As an eStore Curbie, you will retrieve eCommerce online orders from their put-away locations and transport them to the Customer.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources - People - drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Core Values

• HEART FOR PEOPLE - commitment to work hard to make sure People come first
• HEAD FOR BUSINESS - a strong sense of how what you do affects our Customers and our success
• PASSION FOR RESULTS - initiative to step up and do what needs doing

Qualifications

- Customer service skills; ability to work in a fast-paced environment

What is the work?

Customer Service:

• Uses a digital tool to retrieve and review customer orders
• Communicates order changes / adjustments to customer
• Makes necessary adjustments to orders based on Customer requests
• Audits orders for bagging, quality, completion, and notes following
• Packages / transports/ loads groceries / merchandise from holding areas to customer’s vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards

Sanitation / Stocking / Food Safety:

• Gathers baskets and picks up trash inside and outside eStore, as needed
• Maintains / stocks bag areas
• Returns product to shelf
• Transfers products from slot to slot to help free up carts
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

Background Requirements

• Minimum age 16
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training)

Candidate Qualities

• Customer service skills
• Communication skills
• Ability to prioritize and handle cross-functional tasks
• Ability to work a flexible schedule

Physical and Work Conditions

• Perform in a fast-paced environment requiring detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Occasionally sit, stand, reach overhead, reach at shoulders, knees, floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push/pull, twist, pinch, perform fine motor movements
• Demonstrate ability to lift 55 lbs, and manage in excess of 55 lbs
• Use a manual pallet jack multiple times per day

* Measurements are generally defined as: Constantly: 5.5+ hours/day; Frequently: 2.5-5.5 hours/day; Occasionally: 0-2.5 hours/day. ** Always lift within your safe lifting limits. Seek assistance or break down heavy items if needed.

02-2024