Croatian-Speaking Financial Customer Experts

TP; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A multinational financial services company is seeking a Customer Expert to join their team. This role involves engaging with customers in Croatian and English while providing support for financial services. Benefits include competitive pay, relocation assistance to Greece, and opportunities for professional growth.

Benefits

Complete relocation support

Competitive salary + extra biannual salaries

Health care benefits

Free online Greek language courses

Professional development opportunities

Qualifications

• Fluent in Croatian and very good at English.
• Experience in customer support is a plus.
• Interest in digital banking and payment solutions desired.

Responsibilities

• Be the primary point of contact for customer and client requests.
• Utilize phone calls, e-mails, and chats for customer support.
• Resolve issues in a timely and efficient manner.

Skills

Fluency in Croatian

Very good use of English

Exceptional communication skills

Problem-solving mentality

Tech savviness

Job description

Are you an avid fintech enthusiast with great communication skills? Join our Customer Experts team and support people for financial, banking and money transfer services

Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team in Greece!

We collaborate with some of the world's top companies offering money transfer & financial services, cloud-based banking services, digital payments fintech pioneers, that trust our people for delivering exceptional customer experience!

If you share our values of collaboration, transparency, integrity and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid.

What you will do:

• Be the primary point of contact for customer and client requests
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Provide daily support and consult clients on best practices about their business
• Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
• Resolve issues as they arise - timely and efficiently
• Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
• Be committed to meeting both personal goals and team targets

What you will bring:

• Fluency in Croatian
• Very good use of English - both in written and spoken language
• Work experience in a customer support role is a plus
• An interest in digital banking and payment solutions is desired
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• Flexibility in adapting to a fast-paced environment

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Mcidade this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.

Find out more

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