CRM Strategic Support & Training Manager

EPIP; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A professional services organization is seeking a CRM Strategic Support & Training Manager to join their team. This role involves training, CRM consulting, and system-driven support, ensuring users achieve their goals with data initiatives. The ideal candidate has at least five years of experience in CRM consulting and customer support, demonstrating creative problem-solving skills.

Qualifications

• At least five years of CRM consulting experience.
• Experience in platform customer support and technology training.

Responsibilities

• Help define gaps and needs for users.
• Creatively troubleshoot issues and determine solutions.
• Work closely with users on their CRM and data initiatives.

Job description

CRM Strategic Support & Training Manager

We are looking for a strategic, experienced, creative, entrepreneurial individual to join our team of CRM, customer service, and vision-focused professionals. You will have the opportunity to help define the future of how we support Federations in their CRM and data initiatives, maintaining their status quo but with an eye towards their future as we build out platforms that will assist them in achieving their goals and objectives for their communities.

This is a systems-driven role for someone with at least five years of CRM consulting, platform customer support, and technology training experience. This position will be initially responsible for working closely with users to help define gaps and needs, creatively troubleshooting issues, and determining and building out solutions.