CRM Solutions Administrator

Smithsonian Institution; Washington (District of Columbia); On-site; USD 84,000 - 110,000; Full time

Job summary

A prominent museum and research institution in Washington, DC, is seeking a CRM Support Specialist to manage CRM systems and support digital innovation. The ideal candidate will have strong skills in SOQL writing and Salesforce development tools, along with a background in user story definition and business process refinement. This role offers a competitive salary and a chance to inspire generations through knowledge.

Qualifications

• Skill in writing SOQL and Salesforce tools.
• Quickly understand complex data sets.
• Define and refine user stories.

Responsibilities

• Maintain CRM operational platform.
• Monitor CRM system performance.
• Write solution design specifications.

Skills

SOQL writing

Salesforce development tools

Data conversion skills

Business process definition

User story refinement

Relationship management

Job description

Application Deadline: 10 November 2025

Department: Office of Digital and Innovation

Location: Washington, DC

Compensation: $84,601 - $109,975 / year

Overview

This position is located organizationally in Engagement Solutions, Office of Digital and Innovation (ODI), Office of the Deputy Secretary, Smithsonian Institution (SI). SI is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. ODI uses digital technology to advance this mission by developing cohesive constituent journeys that enable more meaningful, lasting relationships that better support visitor needs. This position supports, administers and participates in the development of constituent relationship management (CRM) solutions developed to meet SI business needs.

Duties and Responsibilities

• Maintain all aspects of CRM operational platform, including objects, fields and workflows. Tests and applies hotfixes and patches as released by vendors and required by the solutions in use.
• Monitor and manage CRM system performance and availability. Generate and maintain a variety of reports and dashboards to provide information on system functions to stakeholders.
• Ensure that developed solutions comply with regulatory requirements and the organizational security policies within SI. Implement and update configurations, sharing and security (like roles, profiles and permissions) within solutions, as needed, to maintain compliance.
• Troubleshoot and resolve reported system issues, engaging additional support as needed to debug increasingly complex problems and/or identifying and drafting new system requirements in collaboration with the user community.
• Write solution design specifications, describing requirements and data sources. Meet with subject matter experts to review existing documentation, reports, processes and applicable policies and standards to gather requirements. Describe alternatives and constraints for users and secure agreement on program design.

Qualifications

• Skill in writing SOQL and skill with various Salesforce development and query tools.
• Skill with running data conversions and quickly understanding complex data sets.
• Skill in business process and user story definition and refinement.
• Skill in defining hypothetical to-be business processes and systems based on understanding of current processes and systems and product standard functions, best practices and similar systems.
• Ability to establish and maintain cooperative working relationships within a CRM team, with other SI professional, technical and support staff and with vendors and contractor representatives.

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.

Join us in "Inspiring Generations through Knowledge and Discovery."

Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.

Relocation expenses are not paid.

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures (https://www.si.edu/OEO/IndividualswithDisabilities).

The Smithsonian Institution is an Equal Opportunity Employer. To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo