CRM Solution Specialist (Part-Time)

Gainbridge Fieldhouse; Indianapolis (IN); On-site; USD 41,328 - 61,992; Part time

Job summary

Gainbridge Fieldhouse in Indianapolis is seeking a part-time CRM Solution Specialist to drive engagement with partners and fans, managing the CRM system effectively. This role averages approximately 20 hours per week and involves responsibilities such as designing CRM solutions, analyzing data for insights, and training internal staff on best practices.

The ideal candidate will have at least three years of Salesforce experience and knowledge of data analytics, with a preference for a Bachelor's degree in a related field. Join us to contribute to a community-focused environment.

Qualifications

• Minimum of three years of Salesforce/CRM administrator experience required.
• Knowledge of platform integrations, flow builder, and data analysis via reports and dashboards required.
• Experience with business analytics and familiarity with emerging platforms needed.

Responsibilities

• Design, implement, and maintain CRM solutions to support engagement initiatives.
• Analyze CRM data to recommend workflow efficiencies and revenue opportunities.
• Train internal stakeholders on CRM best practices and system use.

Skills

Salesforce

CRM system management

Data analysis

Customer engagement

Education

Bachelor's degree in a related field

Tools

Salesforce

Data Cloud

Marketing Cloud

Service Cloud

Job description

This part-time role is anticipated to average approximately 20 hours per week and is primarily on-site in Indianapolis, IN.

The CRM Solution Specialist is part-time role that plays a role in driving consumer, partner, and business engagement through the strategic design and management of the CRM system. This role is responsible for integrating and analyzing data from multiple sources to create unified customer profiles, develop actionable segmentation strategies, and optimize fan engagement. By tracking key performance indicators and evaluating the effectiveness of business initiatives, the CRM Solution Specialist will provide insight that improves workflow efficiency and uncovers new revenue opportunities.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Design, implement, and maintain CRM solutions to support consumer, partner, and business engagement initiatives.
• Analyze CRM data to offer recommendations to increase efficiency workflows, and revenue opportunities for different business units/departments.
• Integrate data from multiple sources (e.g., CDP, CRM, Surveys) to support unified customer profiles and actionable segmentation.
• Track outcomes of business initiatives and report on KPI’s through a variety of visualizations (i.e. acquisition, enrichment, monetization)
• Review data quality and fan models within the CRM/ CDP to identify how we can grow enrichment on consumer and partner profiles.
• Analyze fan behavior, segmentation, and lifetime value to improve retention, upsell opportunities, and overall engagement strategies.
• Stay up to date on “best in class” CRM trends to continuously enhance the consumer experience.
• Train internal stakeholders on CRM best practices, system use, and workflows.
• In every position, each employee is expected to align with PS&E's mission and core values along with actively participating in company-sponsored community outreach programs.
• Other duties and projects as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Minimum of three years of Salesforce/CRM administrator experience required.
• Knowledge of platform integrations, flow builder, and data analysis via reports and dashboards required.
• Preferred exposure to other Salesforce products (Data Cloud, Marketing Cloud, Service Cloud, Personalization Studio, etc.)
• Bachelor’s degree in a related field is preferred but not required. Candidates with equivalent related experience will be considered.

COMPUTER SKILLS:

This position requires the employee to have at least two years of experience working with Salesforce, as well as familiarity with business analytics. An interest in emerging platforms and technologies is necessary for success in this position.

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10‑key calculator, use a telephone, speak, hear, and write.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in the Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.