CRM Project Manager - Higher Ed (100% remote)

PMO Partners, LLC; Sacramento (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a CRM Project Manager for Higher Education projects, offering a fully remote role. The ideal candidate will provide agile and waterfall project management services, ensuring successful project implementation and stakeholder collaboration. Responsibilities include managing the project lifecycle, facilitating requirements, and leading teams using industry standards such as PMBOK and Agile. This role requires strong communication skills and experience in IT project management, particularly in the education sector.

Qualifications

• Experience managing projects across communication, scope, schedule, cost, risks, quality, change, resources.
• Extensive experience in IT project management solutions and methodologies.

Responsibilities

• Manage the entire IT project lifecycle from initiation to closure.
• Facilitate stakeholder collaboration and produce detailed project artifacts.
• Lead project teams through analysis, design, build, testing, training, and rollout phases.

Skills

Communication

Project Management

Agile

Collaboration

Problem Solving

Education

PMI PMP certification

Tools

Microsoft Office Suite

MS Teams Planner

ServiceNow Visual Task Boards

Salesforce

Job description

CRM Project Manager - Higher Ed (100% remote)

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The Project Manager (PM) will provide agile & waterfall project management services for all aspects of the project, including but not limited to communications, scope/requirements, schedule, cost, risks, issues, quality, change control, resource, integration, business process re-engineering, organizational change management, and procurement. The Contractor PM will facilitate scoping, planning, coordination, and governance, applying agile/scrum best practices for successful project implementation.

1. Term

The contract will end on June 30, 2026, with an option to extend annually.

2. Key Tasks and Responsibilities

The PM shall:

• Work with the Project Sponsor and stakeholders on complex enterprise IT projects to establish objectives, roadmaps, roles, responsibilities, and visual task backlogs that support strategic and operational goals using agile, cost-effective, and secure technologies.
• Review business needs, assess operational impacts, recommend policy changes, and ensure regulatory compliance.
• Manage the entire IT project lifecycle from initiation to closure.
• Assess and document current environments, including stakeholders, processes, systems, and data.
• Provide technical advice and project solution options for complex problems.
• Plan and execute organizational change management activities.
• Collaborate on business process re-engineering to align with technology needs.
• Facilitate requirements elicitation and manage the requirements lifecycle.
• Create project management documents to support projects and oversight.
• Manage procurement efforts and vendor contracts to ensure deliverables meet schedule, budget, and quality standards.
• Lead project teams through analysis, design, build, testing, training, and rollout phases.
• Develop and deliver reports to stakeholders, including governance committees.
• Identify and mitigate risks and issues proactively.
• Support portfolio management activities and maintain program roadmaps and business process models.
• Apply industry standards such as IEEE, PMI PMBOK, Agile/Scrum, and ITIL.
• Act as Scrum Master, facilitating Scrum events and guiding the team.
• Mentor and support Scrum team members to ensure effective Scrum practices.
• Maintain a productive team environment, focusing on transparency and collaboration.

3. Knowledge, Skills, and Abilities

The Contractor PM must have:

• Mastery of project management principles and practices per PMBOK.
• PMI PMP certification is preferred.
• Experience managing projects across communication, scope, schedule, cost, risks, quality, change, resources, and procurement.
• Ability to facilitate stakeholder collaboration and produce detailed project artifacts.
• Extensive experience in IT project management solutions, methodologies, and decision frameworks.
• Knowledge of all IT system development lifecycle phases and methodologies (waterfall, agile, hybrid).
• Experience with organizational change management and business process re-engineering.
• Experience in Higher Education projects and cloud technologies.
• Proven ability to manage projects in a matrixed environment.
• Excellent communication skills and professionalism.
• Knowledge of PMBOK, IEEE, and ITIL standards.
• Strong judgment, initiative, and multitasking skills.
• Ability to maintain confidentiality and manage resources effectively.
• Experience with agile tools like MS Teams Planner or ServiceNow Visual Task Boards.
• Proficiency in Microsoft Office Suite and Teams.
• Project management experience with CRM platforms like Salesforce.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management
• Industries: Higher Education

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