CRM Operations Analyst

Booz Allen Hamilton; Hamilton (AK); On-site; USD 48,000 - 98,000; Full time

Job summary

Booz Allen Hamilton seeks an operations analyst to serve as SME for the opportunity pipeline and CRM. You will collaborate with internal customers to manage licensing, provide training on pipeline tracking, and maintain end-user documentation.

You will conduct pipeline analytics, create reports and dashboards, and develop communications for end-users. U.S. citizenship is required; HS diploma or GED is required.

Qualifications

• Experience with CRM systems.
• Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to perform system analytics.
• HS diploma or GED.

Responsibilities

• Serve as an operations analyst and SME for the opportunity pipeline and CRM.
• Collaborate with internal customers to manage licensing and provide training on pipeline tracking best practices.
• Maintain documentation and resolve end-user inquiries.
• Conduct pipeline analytics and create and execute reports and dashboards.
• Develop documentation and communications for end-users.
• Conduct user acceptance testing of system enhancements.

Skills

CRM systems

System analytics

Education

HS diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

The Opportunity:

Serve as an operations analyst and subject matter expert for the company’s opportunity pipeline and customer relationship management (CRM) system. Work closely with internal customers to manage licensing, provide training and guidance on pipeline and relationship tracking best practices, maintain documentation, and solve end-user inquiries. Conduct pipeline analytics and create and execute reports and dashboards. Develop documentation and communications for end-users. Conduct user acceptance testing of system enhancements. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:

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  Experience with CRM systems

  
  


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  Experience with Microsoft Word, Excel, Outlook, and PowerPoint

  
  


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  Ability to perform system analytics

  
  


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  HS diploma or GED

  
  

Nice If You Have:

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  Experience with Microsoft Dynamics 365 and Microsoft Power Platform

  
  


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  Experience with business intelligence tools, including Tableau or Power BI

  
  


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  Ability to display a passion for continuous improvement and operational excellence

  
  


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  Ability to thrive in a fast-paced, high-performance enterprise environment

  
  


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  Possession of strong written and oral communication skills, to communicate with audiences varying in size and seniority

  
  


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  Possession of strong organizational skills

  
  

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $48,000.00 to $98,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

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  Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  
  


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  Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  
  


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  Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

  
  

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.