CRM manager in fintech

Monzo; United States; Hybrid; USD 76,000 - 102,000; Full time

Benefits offered by this job

Learning budget

Home office setup support

Macbooks provided

Flexible working hours

Performance incentives

Job summary

Monzo is hiring for a CRM-focused Campaign Manager to execute customer lifecycle journeys and support multi-channel campaigns. You will work closely with product teams to align customer-centric initiatives and use data to guide decisions.

You should have hands-on CRM experience (Braze preferred) in fintech, with strong analytical skills and a collaborative mindset to deliver impactful outcomes. The role supports flexible, UK-based distributed working arrangements.

Qualifications

• Hands-on CRM experience designing and implementing campaigns and automated journeys.
• Experience using a CRM platform (Braze) for delivery.
• Fintech or Financial Services experience.
• Strong analytical skills to interpret data, generate hypotheses, and inform strategic decisions.
• Experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives.
• Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities.
• Collaborative approach, working with stakeholders to deliver customer-centric outcomes.
• Problem solving mindset and ability to propose alternatives to achieve results.
• Excited about Monzo and the mission.
• Nice to have: Looker experience.

Responsibilities

• Executing customer lifecycle CRM journeys across multiple touch points.
• Collaborating with team members to help deliver campaigns across multiple channels.
• Monitoring campaign performance and ensuring campaigns are executed safely.
• Supporting Campaign QA before launch.
• Developing segmentation strategies to target audiences.
• Delivering campaigns with a test-and-learn, data-driven approach.
• Owning existing processes and always-on campaigns and keeping them documented.

Skills

CRM campaigns

Braze

Fintech experience

Data analysis

Stakeholder management

Team collaboration

Tools

Looker

Braze platform

Job description

Описание

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.

Задачи

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

Требования

• You have hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• You have Fintech or Financial Services experience
• You have strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions
• You can demonstrate experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• You bring excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• You can organise priorities with stakeholders effectively
• You take a collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• You have a Problem Solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome
• You’re excited about what we do at Monzo
• Будет плюсом: Looker experience is an advantage

Условия

• £57,000 - £77,000 + Incentive Awards tied to your performance + Benefits
• This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London)
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.