CRM Lead: Dynamics 365 Architect & AI-Driven CX

Data-Core Systems Inc.; Harrisburg (Dauphin County); On-site; USD 120,000 - 180,000; Full time

Job summary

Data-Core Systems, Inc. is seeking a CRM Lead to join our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies.

You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team. You will study the client's current and desired Microsoft CE applications, coordinate changes,

Qualifications

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, and Reporting Services.
• 5 years as a Microsoft-certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.

Responsibilities

• Study and understand the client's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the client's other technologies, ensuring they meet the client's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full-stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise the client's leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the client in meetings and reports with stakeholders.
• Raise concerns and potential issues to the client's leadership with sufficient detail for decision-making.
• Architect and develop Microsoft CE customizations and configurations to meet the client's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client.
• Adhere to and follow all clients' standards, policies, and procedures.
• Perform tasks and other duties as related to this position and role, and assigned by the client.

Skills

Microsoft Dynamics CE

CRM architecture

Azure AI services

Machine Learning

JavaScript

Python

React

SSIS

Reporting Services

Leadership

Education

Bachelor's degree in business management or information systems

Microsoft MVP certification

Azure AI Fundamentals

Microsoft Dynamics certifications

Tools

Dynamics 365 CRM

Power Platform

Azure ML

Job description

Data-Core Systems, Inc. is seeking a CRM Lead to join our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies.

You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team. You will study the client's current and desired Microsoft CE applications, coordinate changes,