CRM Integration Architect -III (Remote)

ZipRecruiter; Madison (WI); Remote; USD 110,000 - 135,000; Full time

Job summary

A leading workforce solutions provider seeks a CRM Integration Architect to lead ServiceNow developments in Madison, WI. The candidate will be responsible for designing, developing, and implementing ServiceNow solutions, ensuring process automation, ITSM, and enterprise workflows. Qualified applicants should have over 5 years of experience in ServiceNow development and strong leadership skills. This role offers remote work flexibility.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Proven experience as a lead developer or technical lead on ServiceNow projects.
• Strong knowledge of ServiceNow core modules.

Responsibilities

• Lead the design, development, and configuration of ServiceNow modules.
• Translate business requirements into technical solutions.
• Develop and maintain ServiceNow workflows and business rules.

Skills

ServiceNow Development

JavaScript

REST/SOAP Integrations

ITIL/ITSM Processes

Agile/Scrum Methodologies

Leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

AngularJS

DevOps Pipelines

Job description

Job Title: CRM Integration Architect -III (Remote)
Location: Madison, WI
Duration: 12 Months

Overview:
We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.

Key Responsibilities:

• Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).
• Translate business requirements into technical solutions using ServiceNow best practices.
• Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
• Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
• Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
• Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
• Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
• Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
• Mentor junior developers and provide technical guidance, code reviews, and training.
• Help develop, implement and maintain testing procedures for developers.
• Stay updated on new ServiceNow releases, features, and industry trends.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience with multiple implementations.
• Proven experience as a lead developer or technical lead on ServiceNow projects.
• Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
• Experience with ITOM, integrations, automations, Service Graph and CSDM.
• Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
• Familiarity with ServiceNow Flow Designer, Integration Hub, and Scoped Applications.
• Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
• ServiceNow certifications strongly preferred: Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM, ITOM, or other product-specific certifications.
• Strong leadership, communication, and collaboration skills.

Skills:

• Experience with Agile/Scrum delivery methodologies.
• Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.

We are an equal opportunities employer and welcome applications from all qualified candidates.