CRM Integration Architect III

V-Soft Consulting Group, Inc.; Madison (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group is seeking a CRM Integration Architect III to lead Salesforce-based integration initiatives in Madison, WI. This role requires deep experience across Salesforce platform architecture, Apex, LWC, Flow, and integration patterns with MuleSoft and AWS Connect.

The candidate will drive architecture decisions, oversee security models, and mentor teams through CI/CD, DevSecOps, and large-scale digital transformation programs.

Qualifications

• 8+ years of Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.

Responsibilities

• Excellent communication, stakeholder engagement, and technical leadership skills.
• Salesforce certifications such as Application Architect, System Architect, or CTA preferred.
• AWS connect and MuleSoft certifications are a plus.

Skills

Salesforce architecture

Salesforce Apex

Lightning Web Components

Flow

Integration patterns

Security model

MuleSoft Anypoint Platform

APIs

RAML

DataWeave

AWS Connect integration

Tools

MuleSoft Anypoint Platform

RAML

DataWeave

AWS Connect

Job description

Primary Location

Madison, WI

CRM Integration Architect III

Education and Experience:

• 8+ years of Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.

Knowledge, Skills And Abilities

• Salesforce platform architecture and development experience. (8+ years)
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model. (8+ years)
• Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration. (8+ years)
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms. (8+ years)

Nice to Have Skills:

• Experience with large-scale digital transformation programs.
• Knowledge of customer service operations and contact center modernization.
• Experience supporting Agile and DevSecOps delivery methodologies.
• Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
• Knowledge of Agentforce architecture, conversational AI, and automation workflows.
• Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
• Strong understanding of cloud security, identity management, and enterprise integration standards.

WHAT YOU'LL DO:

Job Responsibilities:

• Excellent communication, stakeholder engagement, and technical leadership skills.
• Salesforce certifications such as Application Architect, System Architect, or CTA preferred.
• AWS connect and MuleSoft certifications are a plus.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.