CRM I

Smith Seckman Reid, Inc; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% Employee-Owned

Retirement Savings

Health & Wellness

Company-Paid Protection

Work-Life Balance

Career Growth

Job summary

Smith Seckman Reid, Inc. in the United States is seeking a Client Relationship Manager I to lead regional client relationships and drive Total Project Success across people, product, and profit.

You will build long‑term partnerships, guide multidisciplinary teams, and align SSR services with evolving client needs. SSR offers ownership from day one through an ESOP, along with comprehensive benefits, and a workplace that rewards accountability and professional growth.

Qualifications

• Minimum requirements include professional engineer licensure preferred.
• Ability to manage projects and relationships from small to large scope.
• Experience in multisector client management and strategic account growth.

Responsibilities

• Serve as principallevel relationship owner and trusted advisor for assigned clients; maintain regular executivelevel touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multiyear programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kickoffs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multidiscipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and manhour budgets, risk management, QA/QC implementation, and closeout.
• Monitor financials-fee burn, earned value, forecasts-and drive profitability; review invoices and manage change orders and additional services.
• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Skills

Relationship management

Executive communication

Negotiation

Account planning

Multi-discipline teamwork

Education

Technical or Bachelor's degree in engineering or related field

Tools

CRM systems

MS Office

Project management platforms

Job description

Description

At SSR, we're more than a leading engineering design, consulting, and planning firm-we're a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities.

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other-driving results while fostering a workplace where everyone feels seen, supported, and inspired.

Want to hear directly from our team? Visit http://www.ssr-inc.com/life-at-ssr and explore our culture on LinkedIn and Instagram.

What You'll Do

As a Client Relationship Manager I, you will be the principal relationship leader for one or more regional clients, driving Total Project Success across people, product, and profit while building long-term partnerships. You will acquire work through exceptional delivery, lead multidiscipline project teams, and serve as a trusted advisor who aligns SSR's services to evolving client needs in healthcare, infrastructure, industrial, and other markets.

• Serve as principallevel relationship owner and trusted advisor for assigned clients; maintain regular executivelevel touchpoints.


• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multiyear programs.


• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.


• Lead project initiation and kickoffs; define scope, deliverables, schedule milestones, budgets, and risk parameters.


• Oversee multidiscipline project teams to achieve Total Project Success; mentor and guide Project Managers.


• Direct project management activities: contracts and fee development, schedules and manhour budgets, risk management, QA/QC implementation, and closeout.


• Monitor financials-fee burn, earned value, forecasts-and drive profitability; review invoices and manage change orders and additional services.


• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.


• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.


• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.


• Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.


• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Who We're Looking For

Minimum Requirements:

• Ability to consistently generate $1.5M - $3M of per year


• An expert in the discipline(s) of his/her expertise with a minimum of years applicable project/client management experience


• Technical or Bachelor\'s degree in one of the major technical disciplines practiced by the firm OR applicable experience


• Professional Engineer Licensure preferred


• Demonstrated, consistent ability in managing projects from small to large scope and complexity


• Experience in the design of multi-discipline projects

Preferred Qualifications:

• Proven success growing strategic accounts and securing multiyear, multidiscipline programs.


• Executivelevel communication, presentation, and negotiation skills; clear, concise technical writing.


• Advanced business acumen with command of project financials, pricing strategies, and profitability levers.


• Ability to cultivate, mentor, and develop Project Managers and emerging leaders.


• Experience leading proposals, interviews, and client workshops in partnership with Marketing.


• Proficiency with Microsoft Office and familiarity with CRM and project management platforms.

What We Offer

• 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.


• Retirement Savings - 401(k) with immediate vesting and a generous company match.


• Health & Wellness - Medical, dental, and vision coverage, plus companyfunded HSA contributions for HDHP plans.


• Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.


• Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.


• Career Growth - Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Affirmative Action Employer

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.