CRM I

Smith Seckman Reid, Inc.; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Employee ownership

401(k) with company match

Health, dental, vision insurance

Life insurance and disability

Paid time off and holidays

Tuition reimbursement

Job summary

Smith Seckman Reid, Inc. is seeking a Client Relationship Manager I in Tampa, blending relationship leadership with project delivery expertise. You will act as the principal relationship owner for regional clients, aligning SSR services with evolving client needs across healthcare, infrastructure and industrial markets.

The role requires strategic account development, executive communication, and collaboration with Marketing and project teams to win new work and ensure Total Project Success.

Qualifications

• Oversee client relationships and drive total project success across multiple markets.
• Experience in managing long-term strategic accounts and multi-year programs.
• Executive communication, negotiation, and concise technical writing skills.

Responsibilities

• Serve as principal relationship owner and trusted advisor for assigned clients; maintain executive touchpoints.
• Develop account plans to grow relationships, share of wallet, and multi-year programs.
• Align SSR services with client goals; anticipate needs and position new solutions.
• Lead project initiation, define scope, milestones, budgets, and risk parameters.
• Direct multi‑discipline project teams to ensure profitability and on-time delivery.
• Forecast revenue, manage workloads with Operations Directors, and support AR goals.
• Lead proposals, interviews, and client workshops with Marketing and technical teams.

Skills

Project Management

Account Management

Executive Communication

CRM familiarity

Proposal Leadership

Education

Bachelor's degree in a technical discipline

Professional Engineer Licensure preferred

Tools

Microsoft Office

CRM platforms

Project management platforms

Job description

TPA
600 North Westshore Blvd
Suite 300
Tampa, FL 33609, USA

• Hybrid
• Project Management
• Full-Time
• Requisition #: CRMI0002372

Description

At SSR, we’re more than a leading engineering design, consulting, and planning firm—we’re a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities.

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other—driving results while fostering a workplace where everyone feels seen, supported, and inspired.

Want to hear directly from our team? Visit http://www.ssr-inc.com/life-at-ssr and explore our culture on LinkedIn and Instagram.

What You’ll Do

As a Client Relationship Manager I, you will be the principal relationship leader for one or more regional clients, driving Total Project Success across people, product, and profit while building long-term partnerships. You will acquire work through exceptional delivery, lead multi‑discipline project teams, and serve as a trusted advisor who aligns SSR’s services to evolving client needs in healthcare, infrastructure, industrial, and other markets.

• Serve as principal‑level relationship owner and trusted advisor for assigned clients; maintain regular executive‑level touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multi‑year programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kick‑offs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multi‑discipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and man‑hour budgets, risk management, QA/QC implementation, and close‑out.
• Monitor financials—fee burn, earned value, forecasts—and drive profitability; review invoices and manage change orders and additional services.
• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and elevate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Who We’re Looking For

• Ability to consistently generate $1.5M - $3M of per year
• An expert in the discipline(s) of his/her expertise with a minimum of years applicable project/client management experience
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience
• Professional Engineer Licensure preferred
• Demonstrated, consistent ability in managing projects from small to large scope and complexity
• Experience in the design of multi-discipline projects

Preferred Qualifications:

• Proven success growing strategic accounts and securing multi‑year, multi‑discipline programs.
• Executive‑level communication, presentation, and negotiation skills; clear, concise technical writing.
• Advanced business acumen with command of project financials, pricing strategies, and profitability levers.
• Ability to cultivate, mentor, and develop Project Managers and emerging leaders.
• Experience leading proposals, interviews, and client workshops in partnership with Marketing.
• Proficiency with Microsoft Office and familiarity with CRM and project management platforms.

What We Offer

• 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
• Retirement Savings – 401(k) with immediate vesting and a generous company match.
• Health & Wellness – Medical, dental, and vision coverage, plus company‑funded HSA contributions for HDHP plans.
• Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth – Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Aff…

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.