CRM & Fundraising Operations Specialist

RiseMe; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

GMF is seeking a Development Operations Coordinator to support Dynamics 365 administration, data quality, and CRM reporting across the US and Europe. The role emphasizes moving management, pipeline tracking, and donor stewardship in a collaborative, cross‑team environment.

You will enable consistent CRM use, implement development workflows, and assist with AI‑assisted fundraising analysis while abiding by data privacy guidelines.

Qualifications

• Hands-on CRM administration experience, preferably Dynamics 365, in nonprofit fundraising or related operations.
• Ability to produce clear reports, dashboards, lists, and data summaries for teams and leadership.
• Familiarity with fundraising pipelines, moves management, stewardship, and donor records.
• Comfort training users, documenting processes, and improving data quality across systems.

Responsibilities

• Serve as day‑to‑day administrator for Dynamics 365 and related development platforms, supporting data entry standards, reporting, and user questions.
• Maintain CRM structures, fields, lists, views, and reports to support donor records, pipeline tracking, proposals, and stewardship steps.
• Support data governance, quality controls, and hygiene protocols to ensure accuracy and reliability.
• Coordinate with Enterprise and Finance teams on troubleshooting, reporting improvements, and AI tool usage.
• Carry out regular data hygiene activities and audits to keep fundraising data clean and actionable.
• Prepare regular pipeline, portfolio, activity, and trend reports to support planning and leadership discussions.
• Provide CRM user support and create simple guides and process notes to promote consistent practices.
• Assist onboarding and refresher training for staff using Dynamics and related tools.

Skills

Attention to detail

Data storytelling

Cross-functional collaboration

User support

Education

Bachelor's degree or equivalent

Tools

Dynamics 365

Microsoft Copilot

Claude AI

Job description

GMF is seeking a Development Operations Coordinator to support Dynamics 365 administration, data quality, and CRM reporting across the US and Europe. The role emphasizes moving management, pipeline tracking, and donor stewardship in a collaborative, cross‑team environment.

You will enable consistent CRM use, implement development workflows, and assist with AI‑assisted fundraising analysis while abiding by data privacy guidelines.