CRM Functional Specialist - Salesforce

Norsk Hydro; Coraopolis (Allegheny County); Remote; USD 73,000 - 91,000; Full time

Job summary

A leading company is seeking a CRM Functional Specialist to enhance their Salesforce platform. This role involves collaborating with stakeholders, configuring Salesforce features, and ensuring data integrity. The position offers opportunities for professional growth in a supportive environment focused on diversity and inclusion.

Benefits

Retirement Savings Plans with Company Match

Education Assistance

Bonus Plan Eligibility

Qualifications

• Minimum of three years of hands-on experience in a Salesforce role.
• Proficiency in configuring Salesforce declarative features.

Responsibilities

• Collaborate with stakeholders to gather and refine CRM requirements.
• Configure Salesforce functionality to meet business needs.
• Create and maintain reports and dashboards.

Skills

Communication

Collaboration

Education

High School Diploma or GED

Tools

Salesforce

MuleSoft

Zapier

Workato

Job description

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CRM Functional Specialist - Salesforce

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world’s most pressing issues – and we hope you’ll join us in solving the next century’s. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Job Location: Remote/Hybrid.

• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility

Pay Range: $73,806 - $90,800

Job Summary:

The Salesforce Product Specialist is responsible for supporting the design, implementation, and continuous improvement of our Salesforce platform. Working closely with a senior Salesforce/CRM leader and cross-functional stakeholders, this role ensures the system aligns with business goals, enhances operational efficiency, and drives data-informed decision-making. This position reports to the Product Manager, CRM Services.

Required Education/Experience:

• High School Diploma or GED
• Minimum of three (3) years of hands-on experience in a Salesforce Administrator, Business Analyst, or Salesforce ProductSpecialist role, with daily use of Salesforce.
• Minimum of three (3) years of experience working with Salesforce Sales Cloud and Account Engagement, including participation in projects or campaigns utilizing these tools.
• Demonstrated experience gathering business requirements and translating them into technical deliverables in collaboration with a technical lead or product owner.
• Proficiency in configuring Salesforce declarative features such as custom objects, page layouts, validation rules, flows, workflows, and approval processes.
• Strong communications skills with a proven ability to work effectively with both technical and non-technical stakeholders.

Preferred Skills/Qualifications:

• Salesforce certification is a plus (e.g., Administrator, Platform App Builder) are preferred.
• Familiarity with third-party integration tools and middleware platforms (e.g., MuleSoft, Zapier, Workato).
• Understanding of data governance, integrity best practices, and strategies to drive user adoption.
• Experience working in remote teams and Agile or Scrum environments.

Job Responsibilities:

• Collaborate with the senior Salesforce/CRM leader and business stakeholders to gather, document, and refine CRM requirements.
• Configure Salesforce functionality, including custom fields, objects, validation rules, flows, and page layouts, to meet business needs.
• Translate business requirements into effective, scalable CRM solutions within existing architecture and governance standards.
• Assist in developing end-user documentation, onboarding materials, and training resources.
• Conduct functional testing of enhancements, features, and integrations to ensure readiness before deployment.
• Manage data updates, monitor integration performance, and support ongoing data quality initiatives.
• Create and maintain reports and dashboards to support decision-making and operational insights.
• Collaborate with developers and external vendors on technical solutions and troubleshooting.
• Stay current with Salesforce platform updates and recommend relevant changes or improvements.

At Hydro We care about our People!

We care about Safety!

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter until:
If you have any questions, please contact:

Elaine Shoup
[e-mail]
(United States [phone]

A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on: May 13, 2025

Location:

Moon Township, PA, US, 15108 Rosemont, IL, US, 60018

Department: CRM Services

Business Area: Global Business Services(HGBS)