CRM-Driven Data Governance & Operations Analyst

Nelnet, Inc.; Oklahoma; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

401(k) + student loan

Life insurance

AD&D insurance

Employee assistance program

Employee stock purchase plan

Tuition reimbursement

Incentive pay

Disability insurance

Wellness program

Job summary

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Business Systems Analyst — Data Governance & Operational Systems to translate business requirements into reliable data, governance rules, and production-ready specifications for the CRM portfolio.

You will lead discovery with stakeholders, write testable user stories, define data standards, and own the data dictionary, ensuring readiness before go-live and coordinating with the Data Migration Specialist.

Qualifications

• 4+ years in BA/BS Analyst or data analyst roles in ops/tech delivery.
• Hands-on data governance experience with program, tooling, metrics, and ownership.
• CRM platform experience (Salesforce or Dynamics 365) required.
• Experience with data governance frameworks (DAMA-DMBOK, DCAM) or tooling.
• SQL proficiency for profiling, validation queries, and quality analysis.

Responsibilities

• Lead discovery workshops with business stakeholders to map current processes and define future requirements.
• Author user stories and acceptance criteria for developers and QA, accounting for real data conditions.
• Document end-to-end workflow designs tracing data created, read or modified; identify downstream system impacts.
• Define and enforce data standards, field naming conventions, and domain ownership policies.
• Identify regulatory and compliance data obligations and ensure representation in the data model and governance rules.
• Own the data dictionary for assigned domains: field definitions, values, lineage, stewards, compliance.
• Validate data readiness before go-live with pre-migration profiling and QA checks; coordinate with Data Migration Specialist.
• Participate in the Data Governance Council and cross-functional groups.
• CRM platform fluency to translate requirements into system changes and validate data impacts.

Skills

Requirements engineering

Data governance

Regulatory compliance

Cross-system analysis

Stakeholder facilitation

CRM platform fluency

SQL proficiency

Education

Bachelor's degree or equivalent

BA/data certs (CBAP/ PMI-PBA/ CDMP)

Tools

Salesforce

Dynamics 365

Atlan

Collibra

Alation

DataHub

Microsoft Purview

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks a Business Systems Analyst — Data Governance & Operational Systems to translate business requirements into reliable data, governance rules, and production-ready specifications for the CRM portfolio.

You will lead discovery with stakeholders, write testable user stories, define data standards, and own the data dictionary, ensuring readiness before go-live and coordinating with the Data Migration Specialist.