CRM & Data Operations Manager

Greenfly; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Full medical, dental, and vision coverage

Stock options

Flexible time off

Home office support

Job summary

A leading software company is seeking a Salesforce Administrator in New York City. You will manage Salesforce operations, improve data quality, and provide insights to various teams. The ideal candidate has hands-on Salesforce experience and strong analytical skills. The role offers competitive salary and remote-friendly benefits.

Qualifications

• 3–5 years of experience in Salesforce administration or related operations.
• Hands‑on Salesforce experience; Salesforce Admin certification a plus.
• Detail-oriented and process-driven with strong communication skills.

Responsibilities

• Serve as primary administrator for Salesforce and manage users.
• Monitor and improve data hygiene across Salesforce.
• Build dashboards and reports for various teams.

Skills

Salesforce administration

Analytical skills

Excel/Google Sheets proficiency

SQL or BI tool experience

Communication skills

Tools

Salesforce

ETL concepts

Job description

Base pay range

$100,000.00/yr - $120,000.00/yr

At Greenfly, we empower the world's biggest sports leagues, teams, athletes, and entertainment brands to engage their audiences through authentic digital content. Our software platform and deep expertise transform how organizations collect, organize, and distribute short‑form media at scale—bridging the gap between real‑world moments and digital channels and creating tremendous value to stakeholders across our customers' ecosystems. From the NBA to Major League Baseball, from entertainment studios to global sponsors, our partners rely on Greenfly to fuel their content strategies and deepen fan and audience relationships.

What You’ll Do

• Serve as the primary administrator for Salesforce, managing users, permissions, workflows, and dashboards.
• Monitor and improve data hygiene across Salesforce and other core business systems.
• Support system enhancements and potential future CRM transitions (e.g., Salesforce → HubSpot).
• Manage approval requests for any new systems or subscriptions, ensuring decisions balance cost‑effectiveness with clear business need.
• Partner with Finance to provide accurate system data for forecasting, commission tracking, payment terms, and revenue recognition.
• Maintain standardized reporting on key SaaS metrics (ARR, churn, retention, LTV, CAC).
• Work closely with the Analytics & BI team to ensure Salesforce data feeds properly into BI and company‑wide reporting.
• Build dashboards and reports that deliver actionable insights to Sales, Customer Success, Marketing, Product, and Finance.
• Identify opportunities to streamline reporting processes and system workflows.
• Contribute to broader data operations initiatives beyond CRM, including ETL workflows, data validation, and integrations that improve the accuracy and accessibility of company‑wide reporting.
• Act as a bridge between business stakeholders and technical systems, partnering with leaders across Sales, Finance, Customer Success, Product, and Marketing to understand reporting needs and deliver solutions.

Requirements

• 3–5 years of experience in Salesforce administration, data operations, or business/revenue operations.
• Hands‑on Salesforce experience; Salesforce Admin certification a plus.
• Strong analytical skills; proficiency with Excel/Google Sheets required. SQL or BI tool experience is a bonus.
• Understanding of SaaS revenue metrics and reporting practices.
• Detail‑oriented, process‑driven, and able to thrive in a cross‑functional, fast‑paced environment.
• Strong communicator who can translate technical data into actionable insights.

Bonus Points For

• Experience supporting Finance and Sales teams with SaaS metric reporting.
• Exposure to CRM transitions or system implementations.
• Background in SaaS, sports, media, or entertainment industries.
• Familiarity with ETL concepts.

Benefits

• Full medical, dental, and vision coverage.
• Stock options.
• Flexible time off and remote‑friendly culture.
• Top‑of‑the‑line Apple equipment and home office support.
• A team that actually cares about each other, our craft, and our customers.

We're Building an Inclusive Culture

At Greenfly, we know that diverse teams build better products and better cultures. We welcome candidates of all backgrounds, experiences, identities, and abilities. If you're excited about this role but your experience doesn't perfectly align, we still encourage you to apply.