CRM Clinical Specialist - Northwest Indiana

Medtronic in; Merrillville (IN); On-site; USD 72,000 - 90,000; Full time

Job summary

Join a leading medical technology company as a CRM Clinical Specialist in Northwest Indiana. You'll provide vital support to enhance customer service and operational efficiency in cardiac rhythm management. This role involves technical training, on-call support, and collaboration with sales teams. With a focus on healthcare access and equity, Medtronic offers a dynamic career path with opportunities for growth and innovation.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Qualifications

• 6 years healthcare or field sales experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Provide technical, educational, operational, and sales support.
• Educate and train physicians and hospital staff on products.

Skills

Customer Service

Relationship Building

Technical Support

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Tools

Salesforce

Job description

CRM Clinical Specialist - Northwest Indiana (Finance)

We anticipate the application window for this opening will close on 16 May 2025.

At Medtronic, you can begin a lifelong career of exploration and innovation, helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our history of mission-driven innovation, our medical technologies open doors. We support your growth with training, mentorship, and guidance to help you succeed. Join us for a career that changes lives.

Provide technical, educational, operational, and sales support to meet Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet customer expectations by striving for reliability and quality in products, processes, and systems by being accountable, having a voice, and taking action.

Clinical Specialists are required to be within their assigned territory daily to address unscheduled needs. They are expected to work weekends and holidays as determined by local management. Weeknight call coverage is primarily handled by Sales Reps, but Clinical Specialists may be scheduled for weeknight coverage as needed and approved by regional management.

To find all Cardiac Rhythm Management Clinical Specialist roles, use #crmcs in the keyword search at Medtronic Careers.

Responsibilities

1. Technical Support
   • Complete CRM Field Technical Training, including online and field-based modules.
   • Perform checks/interrogations of CRM medical device systems post sign-off.
   • Support implants of CRM products post sign-off.
   • Provide on-call support during evenings and weekends post sign-off.
   • Assist with troubleshooting as needed.
2. Operational Support
   • Ensure completion of patient registration and hospital documentation.
   • Manage consignment and trunk inventory.
   • Provide additional inventory support as needed.
   • Maintain software on programmers district-wide.
   • Assist with daily coverage logistics.
3. Educational Support
   • Educate and train physicians and hospital staff on products and solutions.
   • Support training of new Clinical Specialists and Sales Reps.
4. Sales Support
   • Partner with DSM, Sales Reps, and DM to understand market dynamics and customer needs.
   • Assist in obtaining customer POs.
   • Understand the competitive landscape.
   • Identify customer needs and provide feedback to support sales.
5. Ongoing Technical Development
   • Stay updated on new products and patient management offerings.
   • Complete all training timely.

Minimum Qualifications

• High School Diploma + 6 years healthcare, field sales, or related experience, or
• Associate's Degree + 4 years experience, or
• Bachelor's Degree + 2 years experience in related fields.

Preferred Qualifications

• Knowledge of medical terminology and the medical device industry.
• Ability to build and maintain positive relationships.
• Strong work ethic and customer service skills.
• Proficiency with Microsoft tools and Salesforce.
• Valid driver's license and ability to travel approximately 80% of the time.

Physical and Travel Requirements

• Frequent travel to customer sites.
• Ability to lift up to 40 lbs., sit, stand, walk for extended periods, and use hands for handling objects.
• Must have a valid driver's license and active vehicle insurance.
• Travel requirement of at least 10%.

Medtronic offers competitive salary, benefits, and incentives, with salary ranges from $72,000 to $90,000 for U.S. locations, excluding Puerto Rico. Benefits include health, dental, vision, 401(k), and more.