CRM Architecture Lead for Enterprise Call Center & SaaS

W3R; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Plano, Texas is seeking an experienced architect to define and implement CRM technology strategies for their call center operations. This role requires at least 8 years in web or mobile application architecture and 3 years in SaaS integrations. Candidates should have deep knowledge of CRM platforms like Salesforce or Oracle Service Cloud and a strong background in architectural design. The ideal applicant is a self-motivated communicator who can guide tech teams through complex challenges.

Qualifications

• 8+ years of experience in multi-tier Web and/or Mobile Application architecture.
• 3+ years of experience in architecting, designing SaaS implementations & integrations.
• Experience with CRM-centric platforms such as Oracle Service Cloud, Salesforce, and Pega.

Responsibilities

• Contribute to the overall strategic plan for the call center.
• Develop and promote enterprise standard architecture for implementing CRM technology.
• Analyze complex business and technical problems related to implementing new technology.

Skills

Self-management

Verbal/Written Communication

Web/Mobile Application Architecture

SaaS Implementation

CRM Platforms

Integration Technologies

Java EE/Spring/Hibernate

Agile/Scrum

Education

Bachelor's Degree

Tools

Oracle Service Cloud

Salesforce

Pega

WebLogic

JBoss

Tomcat

Job description

A leading technology firm in Plano, Texas is seeking an experienced architect to define and implement CRM technology strategies for their call center operations. This role requires at least 8 years in web or mobile application architecture and 3 years in SaaS integrations. Candidates should have deep knowledge of CRM platforms like Salesforce or Oracle Service Cloud and a strong background in architectural design. The ideal applicant is a self-motivated communicator who can guide tech teams through complex challenges.