CRM Analyst

NRG Energy; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company at the forefront of energy and home services as a CRM Analyst. This role focuses on analyzing customer and sales data to enhance operational efficiency using Salesforce.com. You will be the go-to expert, managing user permissions and collaborating with IT to streamline workflows. With a commitment to employee development and a dynamic work environment, this position offers a chance to thrive in a culture that values collaboration and innovation. If you are passionate about data management and Salesforce best practices, this opportunity is perfect for you.

Qualifications

• 2+ years of experience managing data and administering Salesforce.com.
• Salesforce Administrator Certification 201 preferred.

Responsibilities

• Administer Salesforce.com for 700+ users and manage security roles.
• Create and maintain reports, dashboards, and campaigns.

Skills

Salesforce Administration

Data Management

Microsoft Office 365

Communication Skills

Teamwork

Apex/Visualforce

Education

Bachelor’s Degree in Marketing

Bachelor’s Degree in IT

Bachelor’s Degree in Business

Tools

Salesforce.com

Microsoft Office 365

Job description

Join to apply for the CRM Analyst role at NRG Energy.

Welcome to the intersection of energy and home services. At NRG, we’re committed to creating a smarter, cleaner, and more connected future by delivering innovative solutions that simplify our customers’ lives. We seek creative and talented individuals to join our team.

We offer a dynamic work environment and an inclusive culture that fosters belonging, collaboration, and business performance. Our programs support employee development to ensure success now and in the future. For more information, visit www.nrg.com. Connect with us on Facebook, Instagram, LinkedIn, and X.

Primary Focus

The Salesforce Administrator will analyze and generate insights from complex customer, sales, and marketing data. She/he will be the subject matter expert for workflows involving Salesforce.com, primarily responsible for administering Salesforce, managing user permissions, and collaborating with IT for platform enhancements to streamline sales and customer operations.

Accountabilities

• Serve as a system administrator for Salesforce.com for 700+ users.
• Manage Salesforce security, roles, profiles, sharing rules, workflows, and groups.
• Create and maintain reports, dashboards, fields, views, and campaigns.
• Ensure data integrity and completeness, identifying gaps for remediation.
• Collaborate on process improvements, workflow rules, and validations.
• Coordinate with IT Quality Control on deployments.
• Develop training materials and conduct training sessions for sales teams across North America.
• Provide Salesforce expertise organization-wide, advising on best practices.
• Support users by resolving inquiries and escalating issues as needed.
• Work with offshore teams to manage case workloads.
• Prepare documentation for new functionalities and evaluate Salesforce innovations for applicability.

Skills & Qualifications

• Bachelor’s Degree in Marketing, IT, or Business.
• At least 2 years of experience managing data and administering Salesforce.com.
• Salesforce Administrator Certification 201 preferred.
• Proficiency in Microsoft Office 365 applications.
• Knowledge of Apex/Visualforce is a plus.
• Strong understanding of Salesforce best practices.
• Excellent communication and teamwork skills.
• Ability to work independently, manage multiple priorities, and adapt to change.

NRG Energy promotes a drug-free workplace and complies with applicable laws regarding drug testing. We are an Equal Opportunity Employer, supporting diversity and inclusion.