CRM Analyst

Garden Life Dev; Goldsboro (NC); Hybrid; USD 34,000 - 59,000; Full time

Benefits offered by this job

Health and welfare benefits

Job summary

Garden Life Development is seeking a CRM Analyst to analyze CRM data, build dashboards, and support users. The role involves monitoring data quality, collaborating with stakeholders to optimize workflows, and delivering actionable insights from Dynamics 365 and Power BI.

You will work on full-time temporary assignments across on-site, hybrid, or remote setups, with standard 40-hour weeks and W-2 employment. Must reside in the United States.

Qualifications

• Experience with CRM platforms (Dynamics 365 preferred).
• Strong reporting and data analysis skills.
• Experience with requirements and process-mapping.

Responsibilities

• Analyze CRM data to identify trends and opportunities.
• Build and maintain dashboards and reports on key metrics.
• Collaborate with stakeholders to customize workflows and processes.
• Train users on CRM best practices and troubleshoot issues.

Skills

CRM platform usage

Reporting & analysis

Process mapping

Education

Bachelor's degree in related field

Tools

Power BI

Microsoft Dynamics 365

Job description

Goldsboro, United States | Posted on 10/10/2026

Pay: $25.00 - $43.00 per hour (W-2), based on experience level and assignment

Location: North Carolina; on-site, hybrid, or remote depending on the assignment

CRM Analysts help organizations get more value from their customer relationship management systems. You'll analyze data, build reports, improve workflows, and support users.

Also known as: Customer Data Specialist, CRM Strategy Analyst, CRM Reporting Specialist

What you'll do

• Analyze CRM data to find trends and opportunities
• Monitor system usage and keep data accurate and consistent
• Work with stakeholders to customize workflows and processes
• Build and maintain dashboards and reports on key metrics
• Share actionable insights with service and outreach teams
• Train users on CRM best practices
• Troubleshoot CRM issues and support users

What you'll need

• Experience working with a CRM platform such as Microsoft Dynamics 365 (see experience levels below)
• Reporting and data analysis skills
• Requirements and process-mapping experience
• Bachelor's degree in a related field, or an equivalent combination of education and experience. Degrees and certifications are verified before placement.

Nice to have

• Dynamics 365 functional certifications
• Power BI reporting experience
• Junior: 1-3 years
• Mid-Level: 3-5 years
• Senior: 5-7 years
• Expert: 7+ years

Each assignment has its own required skills, tools, and experience level. We review the specific requirements with you before your resume is shared for any assignment.

What to expect

• Full-time temporary assignment, W-2 employment with Garden Life Development
• Typically 40 hours per week
• On-site, hybrid, or remote, depending on the assignment
• Assignment length varies by project and is shared with you before you accept
• Health and welfare benefits; details provided with your offer
• A personal orientation before your first day, and a GLD contact for support throughout your assignment

Requirements for all positions

• Must reside in the United States and be legally authorized to work in the U.S.
• Background check required; some assignments require additional screening
• Education and certifications are verified before placement

Our mission is to empower clients with secure, innovative solutions while growing the skills and expertise of the professionals we place. We bring deep experience in technology and cybersecurity to complex challenges, and we place skilled IT and business professionals on meaningful assignments.

When you join us, you're never on your own. We prepare you for a future of success, with support from before day one through your last day on assignment.

Garden Life Development, LLC is an equal opportunity employer.

Requirements

• Experience working with a CRM platform such as Microsoft Dynamics 365 (see experience levels below)
• Reporting and data analysis skills
• Requirements and process-mapping experience
• Bachelor's degree in a related field, or an equivalent combination of education and experience. Degrees and certifications are verified before placement.
• Dynamics 365 functional certifications
• Power BI reporting experience
• Full-time temporary assignment, W-2 employment with Garden Life Development
• Typically 40 hours per week
• On-site, hybrid, or remote, depending on the assignment
• Assignment length varies by project and is shared with you before you accept
• Health and welfare benefits; details provided with your offer
• A personal orientation before your first day, and a GLD contact for support throughout your assignment