Critical Time Intervention (CTI) Nurse

Jewish Family Services of Western New York; Buffalo (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401k retirement plan

Accrued Paid Time Off (PTO)

Reduced full-time work week of 35 hours

Job summary

Jewish Family Services of Western New York is seeking a Critical Time Intervention (CTI) Nurse for their Buffalo, NY office. The role requires developing care plans and conducting health assessments for clients transitioning from institutional care to community settings. Candidates must hold a BSN and active NY licensing with 2-3 years of nursing experience in community health. This full-time position offers a competitive salary of $65,000 to $70,000 annually, along with comprehensive health benefits and a supportive work environment.

Qualifications

• Must possess a BSN and be licensed in New York State.
• Minimum of 2-3 years of nursing experience preferred in community health.
• Knowledge of mental health, substance use, and social service systems required.

Responsibilities

• Develop individualized care plans with clients.
• Conduct comprehensive health assessments.
• Educate clients on managing chronic health conditions.
• Collaborate with social workers and healthcare professionals.
• Provide clinical support during crisis situations.

Skills

Clinical assessment

Crisis intervention

Medication management

Communication skills

Client-centered care

Education

Bachelor’s degree in nursing (BSN)

Active New York State licensure

2-3 years of nursing experience

Tools

Case management software

Health information systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Critical Time Intervention (CTI) Nurse

FullTime Professional Buffalo, NY, US

9 days ago Requisition ID: 1053

$65,000.00 To $70,000.00 Annually

WHY JOIN JFS?

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time”

Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful

Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.

SUMMARY

A Critical Time Intervention (CTI) Nurse plays a vital role in delivering support to individuals in the critical transition periods, such as moving from institutional care (like hospitals or shelters) to community settings. The Critical Time Intervention Nurse will work as part of a multidisciplinary team to provide nursing care and support for individuals during critical transitions. The role involves addressing physical health needs, mental health concerns, and coordinating care to ensure a seamless transition from institutional settings to community living. The CTI Nurse will collaborate closely with case managers, social workers, and other healthcare professionals to ensure clients receive comprehensive support.

RESPONSIBILITIES & DUTIES

A representative summary of tasks to be performed is provided below. The employee may be asked to perform job‑related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.

• Work closely with the CTI team to develop individualized care plans for each client.
• Ensure clients have access to necessary medical services, such as follow‑up appointments, prescriptions, and referrals to specialists.
• Conduct comprehensive health assessments for clients, including physical, mental, and behavioral health evaluations.
• Assist clients with accessing community healthcare resources, including doctors, therapists, and medical facilities.
• Facilitate referrals for additional services, such as addiction treatment, housing assistance, or mental health support, as needed.
• Educate clients on managing chronic health conditions, medication adherence, and lifestyle changes to support their well‑being.
• Offer guidance on maintaining health and self‑care, focusing on preventive care.
• Empower clients to make informed decisions about their health and treatment options. Accurately document all interactions with clients and all efforts made towards client engagement.
• Provide clinical support during crisis situations, including medication management and stabilizing physical or emotional health crises.
• Act as a resource for clients in times of stress or uncertainty, offering immediate nursing interventions or referrals.
• Collaborate with social workers, case managers, and other healthcare professionals to ensure a holistic approach to client care.
• Participate in regular team meetings to discuss case progress, share insights, and address client needs.
• Assist with developing discharge plans and ensuring clients are connected to necessary supports in the community.
• Submit all progress notes within 48 hours of the client encounter.
• Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA).
• Report any changes in client condition to appropriate team members and healthcare providers.
• Advocate for clients' healthcare needs, ensuring that they receive adequate medical care and mental health support.
• Support clients in navigating the healthcare system, including insurance or Medicaid‑related issues.
• Effectively utilize electronic systems including electronic documentation and reporting systems.
• Attend agency and department in‑service training and staff meetings as well as any other agency related activities as required.

QUALIFICATIONS

Education and Experience

• Bachelor’s degree in nursing (BSN) required; associate’s degree in nursing (ADN) may be considered with additional experience.
• Must have active New York State licensure.
• Minimum of 2-3 years of nursing experience, preferably in community health, mental health, or social services.
• Experience with the Critical Time Intervention model or similar case management interventions is a plus.

Knowledge, Skills & Abilities

• Strong clinical assessment and nursing skills.
• Knowledge of medication management, including psychotropic medications.
• Knowledge of mental health, substance use, housing, and social service systems.
• Ability to work under pressure in high‑stress situations, with strong crisis intervention skills.
• Excellent communication, interpersonal, and crisis management skills.
• Experience with case management and client‑centered care models.
• Ability to analyze and use data to improve program delivery.
• Familiarity with case management software and documentation systems
• Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.
• Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web‑based health information systems.
• Bilingual skills desirable. English speaking and writing fluency required.
• Judgment and Decision Making – Considers relative pros and cons of potential actions to choose the most appropriate one.
• Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done effectively.
• Communication Intelligence – Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.
• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
• Client Focus – Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity.
• Initiative & Adaptability – Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines.

WORKING CONDITIONS

• Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services.
• Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self‑insured with liability insurance in the amount of $100/$300k.
• Flexible hours including days and some evenings and/or weekends.

PHYSICAL REQUIREMENTS

• Physical activities and efforts required working in an office environment.
• Visual acuity sufficient to maintain system of files and reports containing computer‑generated and handwritten documents.
• Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person.
• Mobility sufficient to conduct regular duties within a normal office environment and community.

COMPENSATION & BENEFITS

• Competitive salary of $65,000 - $70,000 annually, commensurate with experience & qualifications.
• Health, Dental, and Vision insurance.
• Accrued Paid Time Off (PTO) of 4+ weeks in addition to a paid agency‑wide shut down between Christmas and New Year's Day.
• 401k retirement plan with agency contribution of 4%.
• 13+ observed holidays annually.
• Reduced full‑time work week of 35 hours and early close on Fridays.