Critical Support Technician

Flagship Facility Services; Somerville (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Critical Support Technician to provide essential support across various labs and locations. This role is dynamic, requiring strong communication skills and the ability to adapt to changing needs. Responsibilities include maintaining cleanliness, handling basic repairs, and ensuring safety protocols are followed. The ideal candidate will have a high school diploma and some experience in a similar environment. Join a passionate team where your contributions will make a real difference in a fast-paced and supportive work environment.

Qualifications

• High school diploma or equivalent required.
• 6 months of prior work experience in a related environment.

Responsibilities

• Support multiple labs and locations as assigned.
• Respond to client requests and maintain cleanliness around buildings.

Skills

Communication Skills

Basic Carpentry

Basic Tool Safety

Computer Skills (Excel, Word, Outlook)

Flexibility

Education

High School Diploma or Equivalent

Tools

Hand Tools

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

The Critical Support Technician role acts in a “floater” capacity, supporting multiple labs and locations as assigned by the Account Director(s). The position is designed to provide critical support across multiple client locations as directed by current business need. The Critical Support Technician will be assigned over multiple sites (IE – To cover open positions, employee time off, vacation coverages, and emergency coverages) and as such, working hours and schedules may be changed and/or augmented as needed.

Essential Functions

• Have strong communication skills internal and external via text, email, telephone, and face to face. Respond to daily Client/Tenant requests and internal company requests in a timely, professional manner.
• Keep areas around buildings clean (laboratory space, property grounds, halls, loading docks, etc.). Receive/ship packages and reconcile packing slips- understanding temperature sensitivity.
• Basic abilities in carpentry and installation: mounting a shelf, installing a picture or whiteboards, and simple repairs. Basic tool safety. Monitoring of pressure gas/nitrogen, ability to change cylinders/tanks safely and efficiently.
• Trained for safe hazardous waste handling of bio bins/bio-waste disposal. Trained for cleaning and maintaining decon equipment. Maintain basic paperwork according to client/tenant needs.
• Basic knowledge of building & lab management systems. Other duties as assigned. Safety showers, autoclave, eye wash, and fire extinguishers. Basic inventory. Awareness of different lab environments and safety levels (i.e.: ACF GMP Clean Rooms).

Requirements

• Graduation from high school or possession of a high school equivalency diploma.
• Six months prior work experience in a related work environment, illustrating good attendance, professional behavior, reliability.
• Ability to follow orders given orally and in writing.
• Ability to complete tasks and paperwork with basic supervision.
• Computer skills (i.e., excel, word, outlook)
• May require an ACTIVE driver’s license and personal vehicle.
• The nature of our business has worksites in a number of locations in the Greater Boston area. We expect our employees to remain flexible, and travel between sites may be necessary as the business demands.

Work Environment

• Small-to-large office environment.
• Fast-paced work environment.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes, cleaning products and noise.

Physical Demands

Manual dexterity sufficient to use hand tools and paint. Ability to stand, crouch, and climb to perform repairs, use ladder, and perform various types of manual labor. Ability to lift up to 50 pounds occasionally. Vision (with correction) sufficient for reading, performing repairs and painting.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!