Critical Operations Technician II

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

401(k)

Flexible spending & HSA

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave

Job summary

QTS Realty Trust in Cedar Rapids, IA, is seeking a Critical Operations Technician II to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7 data center. You will monitor building systems, perform tests and data analysis, handle on-site customer support, manage tickets, and escalate issues to systems engineers.

On-site work is required with no remote option. Candidates should have technical training or military background, proficiency with MS Office, and

Qualifications

• Five or more of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical is preferred.
• Proficiency with MS Office Suite and Outlook.

Responsibilities

• Leads, monitors, and performs preventive maintenance on mechanical and electrical equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support.
• Install and configure customer equipment per provisioning docs and procedures.
• Process work orders for preventive and corrective maintenance.
• Create/update tickets for alerts and customer requests.
• Respond to building emergencies and customer requests.
• Complies with safety and change management procedures.

Skills

Customer focus

Interpersonal skills

Teamwork

Analytical thinking

MS Office

Communication

Education

Technical/military training or workplace equivalency

Tools

MS Office Suite

Job description

Who we are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

Summary

The Critical Operations Technician II is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds, and analyzes data to ensure the proper functioning of departmental equipment.

This role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

Responsibilities

• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.


• Provide remote hands and eyes services for customers.


• Provide high level computer hardware and software configuration support.


• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.


• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.


• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.


• Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.


• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.


• Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.


• Responds as required to building emergencies and customer requests.


• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.


• Uses the Change Management Process to get approval for preventative and corrective maintenance.


• Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Basic Qualifications

• Five or more of technical training, military training, or workplace equivalency


• Background in areas of IT, electrical, and/or mechanical


• Proficiency with MS Office Suite

Preferred Qualifications

• Two or more years of work experience in data center environment, NOC, or equivalent


• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

Knowledge, Skills, and Abilities

• Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.


• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.


• Strong written, verbal and interpersonal skills.


• Ability to function in a team environment.


• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.


• Computer skills and familiarity with MS Office, Outlook and web-based computer applications.


• The ability to acquire and apply job-related knowledge within set guidelines and expectations.


• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.


• Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

Total Rewards

• Medical


• Dental


• Vision


• Life, and disability insurance


• 401(k) retirement plan


• Flexible spending and HSA accounts


• Paid holidays


• Paid time off


• Paid volunteer days


• Employee assistance program


• Tuition assistance


• Parental leave


• Military leave assistance


• QTS scholarship for dependents


• Wellness program


• Other company benefits

This position is Bonus eligible.

Equal Employment Opportunity

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

Know Your Rights and Pay Transparency

Know Your Rights (English) Know Your Rights (Spanish)

The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

Reasonable Accommodation

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.