Critical Operations Technician I

QTS Realty Trust; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to maintain electrical, mechanical, HVAC and IT systems inside a 24x7 data center. This on-site role requires hands-on maintenance and strong teamwork to ensure continuous availability for customers.

You will work with IT and facilities teams, perform routine preventive tasks, handle repairs, and support ticketing and incident response. On-site presence is required in a fast-paced data center environment.

Qualifications

• Two or more years of technical or trade training or equivalent.
• Background in facilities maintenance, electrical, mechanical, HVAC or IT hardware/cabling.
• Proficiency with Microsoft Office Suite.
• One or more years of work experience in data center, commercial or industrial environment preferred.

Responsibilities

• Perform preventative maintenance on mechanical, electrical, HVAC and IT equipment and monitor readings.
• Install and repair IT, electrical and mechanical equipment; assist with major repairs.
• Provide high level computer hardware and software configuration support.
• Install cabling, racks, cabinets and customer equipment per documentation and procedures.
• Process work orders for maintenance activities and update tickets in the system.
• Coordinate with supervisor to order tools and parts as needed.
• Respond to building emergencies and customer requests as required.
• Follow Change Management process and company safety policies.

Skills

Facilities maintenance

Electrical systems

Mechanical systems

HVAC

IT hardware

Microsoft Office

Tools

Microsoft Office

Job description

Who we are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us. But where does all that information go? Enter the world of data centers. “Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone. In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward. At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business. Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together. That is why QTS is Powered by People!

Who you are

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT. This role requires on‑site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

The impact you will have

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of electrical, mechanical, plumbing/piping equipment, machinery controls, and IT hardware located in the interior and exterior of building. This role monitors facility operations and conducts a routine and ongoing assessment of the building systems, operations and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone.

What you will do, other duties may be assigned

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building and site infrastructure.
• Consult with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Respond as required to building emergencies and customer requests.
• Comply with departmental policy for the safe storage, usage and disposal of hazardous materials.
• Use the Change Management Process to get approval for preventative and corrective maintenance.
• Commence and complete the maintenance along with the necessary documentation using the QTS process and software.

What you will need to be successful

• Two or more years of technical or trade training, military training or workplace equivalency.
• Background in areas of facilities maintenance, electrical, mechanical, HVAC or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.
• Additional preferred qualifications: One or more years of work experience in data centre, commercial or industrial environment or equivalent.

The perks (and only a few)

• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan (with up to 4% match)
• Paid volunteer days
• Employee assistance program
• Tuition assistance, parental leave and military leave assistance; QTS scholarship for dependents

Equal opportunity and diversity statement

We conform to all the laws, statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity or national origin, age, disability status, genetic information & testing, family and medical leave, protected veteran status or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

Know Your Rights

Know Your Rights (English) Know Your Rights (Spanish)

Pay Transparency Policy

Pay Transparency Nondiscrimination Poster-Formatted

Accommodation Request

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.