Critical Operations Technician I

Quality Technology Services; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability insurance

401(k) retirement plan

Flex spending and HSA accounts

Paid holidays

Paid time off

Paid volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave assistance

QTS scholarship for dependents

Wellness program

and other company benefits

Job summary

Quality Technology Services (QTS) is seeking a Critical Operations Technician I to install, repair and maintain IT, electrical and mechanical systems inside data centers. This on-site role supports a 24x7x365 environment, handles customer equipment on the data floor, and manages tickets to escalate issues to systems engineers.

Responsibilities include monitoring operations, performing preventive maintenance, providing remote hands services, and following change management procedures.

Qualifications

• Two or more years of technical training or workplace equivalency.
• Background in IT, electrical, and/or mechanical fields.
• Proficiency with MS Office Suite.

Responsibilities

• Applies knowledge to IT, electrical and mechanical equipment and systems.
• Leads preventive maintenance on equipment and records readings.
• Provide remote hands and eyes services for customers.
• Install and repair IT, mechanical and electrical equipment as required.
• Create and update tickets for customer calls and alerts.
• Operate and monitor critical and non-critical system equipment.

Skills

MS Office Suite

Team collaboration

Analytical thinking

Education

Technical training

Tools

Outlook

Ticketing system

Job description

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

SUMMARY

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

RESPONSIBILITIES, other duties may be assigned.

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

BASIC QUALIFICATIONS

• Two or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite

PREFERRED QUALIFICATIONS

• One or more years of work experience in data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
• Strong written, verbal and interpersonal skills.
• Ability to function in a team environment.
• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from

TOTAL REWARDS

• medical
• dental
• vision
• life
• disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• and other company benefits

This position is Bonus eligible.

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