Critical Infrastructure Manager

Crossley Scott Limited; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Crossley Scott Limited is seeking a Regional Critical Infrastructure Manager for the Northeast to drive revenue, growth and profitability across the region. You will lead a regional team, manage major customers and shape our commercial strategy from opportunity through delivery.

The role combines business development, client management, estimating and project execution, with accountability for safe, on-time projects and strong financial performance.

Qualifications

• 5+ years of relevant experience in business development, sales, account management, project management or a comparable commercial/operational role.
• Experience within critical infrastructure, electrical construction, telecommunications, broadband, power systems or another technically driven industry.
• Demonstrable experience leading project teams and delivering projects profitably.
• Strong ability to establish, develop and retain customer relationships while converting opportunities into revenue.
• Experience with estimating, competitive tenders, specification analysis and proposal preparation.
• Working knowledge of AC/DC power systems, generators, batteries, rectifiers, inverters or associated power infrastructure.
• Comfortable reading and interpreting electrical drawings, technical specifications and project documentation.
• Strong commercial, negotiation, presentation and stakeholder-management capabilities.
• Highly organised, with the ability to manage competing customers, projects and opportunities simultaneously.
• Proficient with Microsoft Office, CRM platforms and pipeline/forecasting too.
• A Bachelor's degree in business, engineering, construction management or a related discipline would be advantageous.

Responsibilities

• Take ownership of regional revenue, sales and profitability performance across the Northeast. Act as a senior point of contact for major customers and strategic accounts.
• Create and implement a regional business development strategy focused on both existing and new customers.
• Develop relationships with end users, consultants, engineers, contractors and key industry stakeholder
• Generate new opportunities through proactive prospecting, networking and established internal sales channel
• Maintain a strong presence in the market through customer meetings, site visits and relevant industry events
• Engage with customers and stakeholders early in the project lifecycle to help shape specifications and technical requirement
• Lead customer meetings, presentations and capability discussions to demonstrate the company's solutions and expertise.

Skills

Leadership

Strategic sales

Customer management

Project management

Estimating

Budgeting

Negotiation

Education

Bachelor's degree in business/engineering/related

Tools

CRM systems

MS Excel

ERP systems

Job description

Regional Critical Infrastructure Manager – Northeast

Position Overview

A leading provider of power and critical infrastructure solutions is looking to appoint an experienced Regional Critical Infrastructure Manager to oversee its Northeast operations. This is a broad leadership position combining commercial development, customer management, estimating, project execution and team leadership, with responsibility for regional revenue, growth and profitability.

The successful individual will be responsible for developing a strong regional team, expanding existing customer relationships, winning new business and ensuring projects are executed safely, efficiently, on schedule and in line with agreed commercial expectation

Key Responsibilities:

• Take ownership of regional revenue, sales and profitability performance across the Northeast. Act as a senior point of contact for major customers and strategic accounts.
• Create and implement a regional business development strategy focused on both existing and new customers.
• Develop relationships with end users, consultants, engineers, contractors and key industry stakeholder
• Generate new opportunities through proactive prospecting, networking and established internal sales channel
• Maintain a strong presence in the market through customer meetings, site visits and relevant industry events
• Engage with customers and stakeholders early in the project lifecycle to help shape specifications and technical requirement
• Lead customer meetings, presentations and capability discussions to demonstrate the company's solutions and expertise.

Review technical drawings, specifications, tender documentation and customer requirements to establish project scope and pricing

• Collaborate with engineering, suppliers and internal technical teams to validate equipment selections and technical solutions
• Prepare project budgets, forecasts and commercial information to support regional planning Manage the proposal process from initial opportunity through to final submission, ensuring scope, deadlines and margins are maintained.
• Keep CRM, pipeline, forecasting and opportunity data accurate and up to date
• Work with finance and legal stakeholders to assess contracts, commercial conditions and potential project exposure
• Ensure successful opportunities are thoroughly transferred to the project delivery team, including pricing, scope, drawings, schedules and customer expectations.
• Maintain close communication between commercial, project management and operations throughout the transition from award to execution.

Project & Operational Management

• Lead, coach and develop project managers and field-based installation teams
• Maintain accountability for safe, profitable and timely project execution
• Develop effective processes for transferring projects from the commercial team into delivery
• Identify opportunities to improve productivity, quality, project performance and delivery timescales.
• Conduct regular reviews of project KPIs, financial performance, resources, schedules and operational progress.
• Champion a strong safety culture and ensure teams operate in accordance with company standards and procedure
• Partner with finance to monitor job costs, billing, forecasting and cost-to-complete positions
• Stay engaged with strategically important projects after award to maintain customer relationships and help resolve delivery issues
• Support the resolution of customer escalations and commercial disagreements while protecting both the relationship and the company's positions.
• Oversee and support the commercial management of change orders, variations and scope

Professional Expectations

• Act as a credible and professional representative of the organisation when dealing with customers, suppliers and business partners
• Demonstrate strong ownership, integrity, commercial judgement and accountability
• Work collaboratively across sales, engineering, finance, project management and operations
• Balance a customer-focused approach with the need to protect project margins and business objective
• Communicate effectively and proactively, identifying and addressing potential operational or commercial challenges before they escal

Ideal Background

• 5+ years of relevant experience in business development, sales, account management, project management or a comparable commercial/operational role
• Experience within critical infrastructure, electrical construction, telecommunications, broadband, power systems or another technically driven industry
• Demonstrable experience leading project teams and delivering projects successfully and profitability.
• Strong ability to establish, develop and retain customer relationships while converting opportunities into revenue
• Experience with estimating, competitive tenders, specification analysis and proposal preparation.
• Working knowledge of AC/DC power systems, generators, batteries, rectifiers, inverters or associated power infrastructure
• Comfortable reading and interpreting electrical drawings, technical specifications and project documentation.
• Strong commercial, negotiation, presentation and stakeholder-management capabilities.
• Highly organised, with the ability to manage competing customers, projects and opportunities simultaneously.
• Proficient with Microsoft Office, CRM platforms and pipeline/forecasting too
• A Bachelor's degree in business, engineering, construction management or a related discipline would be advantageous.

Particularly Relevant Experience

• Previous experience working within data centers, telecommunications/broadband, utilities or other mission-critical environment.
• Experience delivering technically complex retrofit projects or projects operating within short delivery windows
• Strong understanding of field operations, subcontractor management and project delivery teams.
• Familiarity with contracts, schedules of values, change management, project costing and commercial exposure.
• A combination of technical power expertise and strong commercial/customer-facing leadership.