Critical Incident Response Specialist - Remote, Hybrid, & HQ Options

USCCA; West Bend (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A nationally recognized company in self-defense and personal protection services seeks candidates for member support positions. The role involves assisting members in lawful self-defense incidents, excellent communication, and customer service skills are essential. This position offers competitive pay, comprehensive benefits, and opportunities for career advancement, making it an attractive option for individuals looking to grow in a supportive environment.

Benefits

23 days personal time off

8 company holidays

Paid volunteer service day

Comprehensive insurance options

Training expenses covered

Qualifications

• Prior work history in customer service and/or sales preferred.
• Typing proficiency of at least 40 words per minute.
• Ability to remain calm under pressure.

Responsibilities

• Provide immediate support over the phone for self-defense incidents.
• Maintain accurate records and prepare incident reports.
• Collaborate with internal and external stakeholders.

Skills

Empathetic listening

Attention to detail

Problem-solving

Education

High School diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

Employer Industry: Self-Defense and Personal Protection Services

Why consider this job opportunity:
- Starting rate of $22.00/hour with shift premium based on days and hours worked
- Bonus-eligible for the company incentive plan
- 23 days of personal time off, 8 company holidays, and a paid day of volunteer service annually
- Comprehensive insurance coverage options, including medical, dental, vision, and more
- Opportunity for career advancement and professional growth within a nationally recognized workplace
- Training expenses covered by the employer, including a week of on-site training

What to Expect (Job Responsibilities):
- Provide immediate support to members involved in lawful self-defense incidents over the phone
- Advocate for members and guide them through complex situations, ensuring their needs are met
- Maintain accurate records and prepare incident reports during shift transitions
- Collaborate with internal and external stakeholders to provide comprehensive member support
- Engage effectively with attorneys and other service providers as needed

What is Required (Qualifications):
- High School diploma or equivalent required
- Prior work history in customer service and/or sales, with experience managing sensitive information preferred
- Typing proficiency of at least 40 words per minute and familiarity with G-Suite, Microsoft Office, and Salesforce
- Demonstrated strong, empathetic listening skills and the ability to remain calm under pressure
- Proven ability to excel in fast-paced environments with attention to detail and effective problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience in a role requiring discretion and confidentiality in handling sensitive information
- Ability to work independently as well as collaboratively within a team setting
- Aptitude for managing multiple projects and priorities simultaneously

#SelfDefense #CustomerService #CareerGrowth #CompetitivePay #WorkplaceBenefits

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