CRITICAL FACILITIES ENGINEER - BOSTON, MA

ESFM® USA; Boston (MA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

ESFM is seeking a Critical Facilities Engineer to support a Class-A office tower for a financial services firm in Boston. The role keeps essential systems running, with hands-on maintenance, troubleshooting, and on-call responses to keep critical operations online.

You will monitor UPS, switchgear, generators, ATS, and HVAC, perform preventive maintenance, document work, and coordinate with vendors and internal teams across Boston and US satellite offices.

Qualifications

• Technical expertise in UPS, switch gear, generators, ATS, and HVAC equipment.
• Problem-solving and troubleshooting abilities, with quick decision-making under pressure.
• Knowledge of GMP/ISO quality systems and compliance requirements for critical equipment.
• Collaboration and communication skills for working with cross-functional teams.
• Experience with preventive maintenance planning and vendor coordination.
• Certifications relevant to the equipment type (e.g., Electrical, instrumentation, or industrial safety) may be required.

Responsibilities

• Monitor and maintain critical assets such as UPS, switchgear, ATS, and generators ensuring performance and safety.
• Perform preventive and corrective maintenance in line with manufacturer guidelines and company quality systems, inspections, and scheduled servicing.
• Troubleshoot and repair equipment failures, diagnose issues, and implement corrective actions, documenting all work performed.
• Conduct asset criticality assessments to identify high-risk equipment and prioritize maintenance and downtime mitigation.
• Manage work priorities for scheduled and unscheduled maintenance, coordinate with vendors, subcontractors, and internal teams for Boston and US Satellite offices.
• Ensure compliance with safety, environmental, and quality regulations, and maintain accurate records, logs, and reports.
• Respond to emergencies to restore critical operations quickly, including power outages, cooling failures, or system downtime.
• Provide technical guidance on equipment operations with staff.
• Support staff and team operations by providing guidance, resources, and hands-on assistance when needed, including internal projects, special initiatives, and ad hoc assignments.
• Participate with staff in the monthly after-hours on-call rotation to ensure continuity of operations, respond to critical equipment alarms, and coordinate timely resolution of facility-related issues for Boston headquarters and U.S. Satellite offices.

Skills

UPS Systems

Switch Gear

Generators

HVAC Equipment

Problem Solving

Compliance Knowledge

Team Collaboration

Job description

CRITICAL FACILITIES ENGINEER

Salary: $90,000 - $125,000

Pay Grade: 16

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

This position supports a Class-A office tower for a financial services firm with critical systems. The Critical Facilities Technician performs a variety of maintenance duties. A Critical Equipment Technician is responsible for ensuring that essential, mission-critical assets operate reliably, safely, and in compliance with operational and quality standards, through inspection, maintenance, troubleshooting, and emergency response.

Core Responsibilities

• Monitor and maintain critical assets such as Suppliemental HVAC systems, Generator Switchgear, ATS, UPS equipment ensuring they meet performance and safety requirements
• Perform preventive and corrective maintenance in line with manufacturer guidelines and company quality systems, inspections, and scheduled servicing
• Troubleshoot and repair equipment failures, diagnose issues, and implement corrective actions, documenting all work performed
• Conduct asset criticality assessments to identify high-risk equipment and prioritize maintenance and downtime mitigation
• Manage work priorities for scheduled and unscheduled maintenance, coordinate with vendors, subcontractors, and internal teams for Boston and US Satelite offices.
• Ensure compliance with safety, environmental, and quality regulations, and maintain accurate records, logs, and reports
• Respond to emergencies to restore critical operations quickly, including power outages, cooling failures, or system downtime.
• Provide technical guidance on equipment operations with staff.
• Support staff and team operations by providing guidance, resources, and hands-on assistance when needed, including internal projects, special initiatives, and ad hoc assignments.
• Participate with staff in the monthly after-hours on-call rotation to ensure continuityof operations, respond to critical equipment alarms, and coordinate timely resolution of facility-related issues for Boston headquarters and U.S. Satelite offices.

Key Skills And Qualifications

• Technical expertise in the specific equipment systems (e.g., UPS, Switch Gear, Generators, ATS and HVAC equipment ).
• Problem-solving and troubleshooting abilities, with quick decision-making under pressure.
• Knowledge of quality systems (GMP/ISO) and compliance requirements for critical equipment.
• Collaboration and communication skills for working with cross-functional teams.
• Experience with preventive maintenance planning and vendor coordination.
• Certifications relevant to the equipment type (e.g., Electrical, instrumentation, or industrial safety) may be required.

Work Environment

• May involve shift work, including evenings, nights, and weekends. Holidays are emergencies Only.
• Often in mission-critical environments such as datacenters, and IDF rooms
• Requires strict adherence to safety protocols and operational standards.

Associates At ESFM Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

ESFM is a member of Compass Group USA