Critical Environment Manager

JLL; New York (NY); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental & Vision

Paid parental leave

Paid time off and holidays

Daily Pay – early access

Job summary

JLL seeks a Critical Environment Manager in New York, onsite at Hudson Yards. You will lead the on-site critical environment engineering team, ensure 24/7/365 uptime, and coordinate with clients to deliver reliable data-center facilities services.

Responsibilities include managing UPS, generators, precision cooling, building automation, and change control processes. Travel up to 25% may be required; a technical degree and senior leadership experience are essential.

Qualifications

• Associate’s degree in a technical field or equivalent experience; Bachelor’s degree preferred.
• 7+ years of progressive experience in critical environment engineering, data center operations, or mission-critical facilities management.
• 5+ years of supervisory experience managing critical environment engineering teams in a 24/7/365 setting.
• Hands-on experience in Tier III/IV mission-critical facility environments, with data center operations experience preferred.
• Knowledge of critical building systems including UPS, emergency power, N+1/2N, precision HVAC, electrical distribution, and fire suppression.
• Proficiency with CMMS (Corrigo) and change management platforms like ServiceNow; MS Office.
• Valid driver’s license and ability to travel up to 25%

Responsibilities

• Provide leadership and operational direction to the on-site critical environment engineering team, ensuring 24/7/365 uptime.
• Serve as the on-site point of contact for clients regarding engineering services and technical solutions.
• Manage and optimize day-to-day critical facility operations, including UPS, generators, cooling, and building automation.
• Oversee preventative and predictive maintenance, including scheduling, testing, and vendor services.
• Lead change control processes, prepare MOPs and risk assessments in ServiceNow.
• Direct response to technical emergencies and incidents; conduct root cause analysis.
• Monitor uptime, PUE, and maintenance metrics using CMMS and DCIM platforms to drive decisions.

Skills

Leadership

Data center ops

Troubleshooting

CMMS Corrigo

ServiceNow

HVAC systems

Electrical knowledge

Vendor management

Education

Associate’s degree in a technical field

Bachelor’s degree preferred

Tools

Corrigo

ServiceNow

Microsoft Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Critical Environment Manager – JLL

What this job involves:

The Critical Environment Manager provides direct leadership and operational oversight for mission-critical engineering operations at an assigned site or cluster of sites within the Wells Fargo portfolio. This role ensures the delivery of high-quality engineering services for data centers and other critical infrastructure, driving operational excellence with a focus on maximum uptime and reliability. The position requires strong leadership, deep technical expertise in critical systems, and a commitment to maintaining stringent 24/7/365 operational standards. You will be the on-site leader responsible for implementing best practices, managing a skilled engineering team, and ensuring the seamless performance of essential facility systems.

What your day-to-day will look like:

• Provide direct leadership and operational direction to the on-site critical environment engineering team, ensuring alignment with JLL standards and 24/7/365 uptime requirements.
• Serve as the primary on-site point of contact for clients regarding engineering services, operational issues, and technical solutions, maintaining strong daily working relationships.
• Manage and optimize day-to-day critical facility operations, including the performance of UPS systems, emergency generators, precision cooling, and building automation systems.
• Oversee comprehensive preventative and predictive maintenance programs, including scheduling and supervising major maintenance activities, system testing, and vendor services.
• Lead the site’s change control process, preparing and submitting change requests, detailed Method of Procedures (MOPs), and risk assessments through ServiceNow.
• Direct the site response to technical emergencies and critical incidents, coordinating resources to restore operations safely and efficiently while leading root cause analysis efforts.
• Monitor and report on key performance indicators such as uptime metrics, PUE, and maintenance completion rates, using CMMS (Corrigo) and DCIM platforms to drive data-driven decisions.

Required Qualifications:

• Associate’s degree in a technical field or equivalent experience in critical environment operations; Bachelor’s degree preferred.
• Minimum of 7 years of progressive experience in critical environment engineering, data center operations, or mission-critical facilities management.
• Minimum of 5 years of supervisory experience managing critical environment engineering teams in a 24/7/365 operational setting.
• Proven hands-on experience in Tier III/IV mission-critical facility environments, with data center operations experience strongly preferred.
• Comprehensive knowledge of critical building systems, including UPS, emergency power generation, N+1/2N redundancy, precision HVAC, electrical distribution, and fire suppression systems.
• Proficiency with CMMS systems (Corrigo experience preferred), change management platforms like ServiceNow, and Microsoft Office Suite.
• Valid driver’s license and the ability to travel to other regional sites as needed (up to 25%).

Preferred Qualifications:

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Professional certifications such as Professional Engineer (PE), Certified Data Center Professional (CDCP), Uptime Institute Accredited Tier Specialist (ATS), or Certified Facility Manager (CFM).
• Experience with Wells Fargo or other financial services clients operating mission-critical infrastructure.
• Certified Maintenance and Reliability Professional (CMRP), Project Management Professional (PMP), or Six Sigma certification.
• Experience with sustainability initiatives in critical environments and knowledge of green building practices.
• Experience with medium voltage electrical systems and utility coordination.

Location: Onsite - Hudson Yards Facilities

Work Shift: 1st shift - on call responsibilities

Reporting To: General Manager

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

160,000.00 - 200,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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