Crisis Worker, Stroger Hospital

Thresholds-Inc; Chicago (IL); On-site; USD 61,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Vision insurance

Medical insurance plans

Cell phone reimbursement

Job summary

Thresholds-Inc in Illinois seeks a Crisis Worker to provide frontline behavioral health crisis intervention in the hospital ER. You will perform risk assessments, determine disposition, coordinate referrals, and support patients through stabilization and care planning.

The role requires a Master's degree in counseling or social work and LPHA licensure is preferred. Expect collaboration with medical teams and robust documentation in SmartCare and Cerner; part-time weekend schedule is specified.

Qualifications

• Master's degree in counseling or social work or closely related field.
• LPHA license (LCSW or LCPC) preferred.
• Experience working with persons diagnosed with mental illness preferred.
• Knowledge of medical terms and ability to communicate with medical staff is strongly preferred.

Responsibilities

• Performs risk assessment in an emergency room setting to determine disposition and recommendations for treatment.
• Use clinical judgment to make quick decisions in high-stress situations with high patient volume.
• Complete documentation to facilitate patient transfer to inpatient facilities (USARF and Petition).
• Collaborate with ER physicians, nurses, technicians, and psychiatry staff.
• Use de-escalation skills to assist in crisis interventions.
• Provide psychoeducation and bedside interventions to ED patients.
• Assist inpatient psychiatry on medical floors with assessments and linkage to care.
• Contact resources, hospitals, and agencies to link patients to additional care.
• Gather collateral information to assess service needs and identify supports.
• May communicate significant information to leadership; provide timely updates to supervisor.
• Meet billing targets and complete documentation in SmartCare and Cerner.
• Other duties as assigned.
• Shift Schedule: Part Time - Saturday & Sunday, 2:45pm - 11:15pm.

Skills

Clinical judgment

De-escalation

Communication with medical staff

Team player

Education

Master's degree in counseling or social work

LPHA license (LCSW/LCPC) preferred

Tools

SmartCare

Cerner

Job description

Description

The Crisis Worker serves as a frontline behavioral health professional, providing crisis intervention and assessment services to individuals experiencing mental health emergencies. Working within a hospital emergency department, this role conducts comprehensive risk assessments, determines appropriate levels of care, and coordinates referrals to treatment and community resources. The Crisis Worker collaborates closely with medical and psychiatric teams, applies sound clinical judgment in high-pressure situations, and supports patients through stabilization, education, and care planning.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs risk assessment in an emergency room setting in effort to determine appropriate disposition. Formulate a working diagnosis and make recommendations for treatment.
• Use clinical judgment to make quick decisions in high-stress situations with large volume of patients.
• Complete appropriate documentation in effort to facilitate patient transfer to inpatient facility, including USARF and Petition.
• Collaborate with medical professionals including Emergency Room Physicians, nurses, technicians, and psychiatry staff.
• Use de-escalation skills to assist in crisis interventions.
• Provide psychoeducation and bedside interventions to patients in the Emergency Department.
• Assist inpatient psychiatry team on medical floors with assessments and linkage to inpatient care.
• Assist in linkage by contacting appropriate resources, hospitals and agencies to link the patient to additional care.
• Gathers collateral information to assess the need for service, makes recommendations for treatment, identifies and investigates existing natural resources and supports.
• May be required to communicate significant information regarding members to other staff or leadership. Provides accurate and timely information to your supervisor on all topics and issues related to the operation of the agency and the well-being of members.
• Meets required billing targets and completes all documentation within assigned time frames in both SmartCare and Cerner.
• Other duties as assigned.
• Shift Schedule: Part Time - Saturday & Sunday, 2:45pm - 11:15pm

EDUCATION

• Master's degree in counseling, social work, or closely related field required.
• Licensed Professional in the Healing Arts (LPHA), such as Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) are preferred.

EXPERIENCE

• Experience working with persons diagnosed with mental illness preferred.
• Knowledge of medical terms and ability to communicate with medical staff is strongly preferred.
• Ability to work as an effective team player.

WHAT WE OFFER

• Competitive pay - Salary Range: $60,600.00 - $63,600.00 annually
  • Commensurate with experience and licensure
• Paid Time off Available
• Dental insurance, vision insurance,4 medical insurance plans
• Cell phone reimbursement (up to $50/month)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.