Crisis Unit Director

CREOKS Health Services; Tahlequah (OK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

NHSC Loan Repayment Program

Continuing Education workshops

Competitive benefits package

Job summary

CREOKS Health Services seeks a seasoned professional to lead clinical and operational activities within its Crisis Stabilization Services unit in Oklahoma. You will guide staff, ensure trauma-informed care, and uphold regulatory standards while fostering a recovery-focused environment.

The role requires a Master’s degree in a relevant field and an Oklahoma clinical license (or eligibility). You will collaborate across disciplines, manage records, and participate in on-call rotations to support

Qualifications

• Master’s degree in social work, counseling, psychology or related field.
• Valid/eligible Oklahoma clinical license (LPC, LCSW, LMFT).
• Ability to motivate staff and maintain a customer-oriented focus with guests and stakeholders.
• Excellent verbal and written communication skills.
• Ability to work as part of an interdisciplinary team.

Responsibilities

• Serve as the clinical and operational lead for the unit, reporting to Crisis Stabilization Services Director.
• Participate in on-call rotation as part of Spring Creek Administrator on Call.
• Promote recovery-oriented, person-centered, culturally competent, trauma-informed care.
• Ensure staff maintain accurate clinical records as per agency and regulatory policies.
• Read and apply agency policies and relevant state/federal regulations; develop and update procedures as needed.
• Continuously improve program efficiency and effectiveness through best practices.
• Conduct comprehensive mental health assessments including risk and history analyses.
• Diagnose psychiatric and co-occurring disorders and evaluate risk to self/others.
• Respond to medical emergencies following protocols; oversee safety interventions as needed.

Skills

Leadership

Staff development

Interdisciplinary teamwork

Verbal and written communication

Crisis de-escalation

Policy compliance

Education

Master’s degree in social work, counseling, psychology or related degree

Oklahoma clinical license (LPC, LCSW, LMFT) or license eligible

Tools

CPR certification

Job description

• Serves as the clinical and operational lead for the unit operations and is a direct extension of the Director of Crisis Stabilization Services,
• Participates in the Spring Creek Administrator on Call rotation.
• Promotes a recovery environment for staff and guests that reflects person-centered, culturally competent, and trauma-informed principles as well as the service values of CREOKS Behavioral Health Services.
• Inspires and motivates staff to maintain a customer-oriented focus for guests and stakeholders as well as creates a culture of respect, helpfulness, and courtesy amongst staff.
• Ensures that staff maintain the clinical records system in accordance with ODMHSAS, OHCA, and CREOKS policies and procedures.
• Reads and is knowledgeable of all current policies and procedures of the agency as well as Chapter 23, Chapter 15, Chapter 18, and other applicable state and federal regulations. Develops, revises and ensures CREOKS policies and procedures for this service are current and in compliance with accrediting/certification organizations.
• Continually strives to learn about new practices that will improve the efficiency and effectiveness of the program in providing recovery-oriented, person-centered, and culturally competent services.
• Performs a comprehensive mental health assessment, that includes evaluation of mental status, current and past history of violence, suicidal or self-harm behavior, substance use, level of functioning, health behaviors, trauma, sexual behaviors, and social and developmental history
• Identifies and analyzes factors that affect mental health such as: genetics, family, environment, trauma, psychodynamics, physiological processes, substance abuse, etc
• Collects data from multiple sources using assessment techniques that are appropriate to the guest’s language, culture, and developmental stage, including, but not limited to, screening evaluations and other standardized instruments.
• Diagnoses psychiatric and co-occurring disorders.
• Evaluates potential abuse, neglect, and risk of danger to self and others, such as suicide, homicide, and other self-injurious behaviors, and assists guests and families in securing the least restrictive environment for ensuring safety.
• Initiates and/or ensures appropriate responses to all medical emergencies in accordance with agency medical protocols and agency procedures.
• Oversees safety intervention procedures as appropriate to the facility.
• Working knowledge of the standards for initial assessment, protective custody, emergency detention, care, and adjudication of persons considered in need of involuntary treatment as prescribed by Title 43-A, Oklahoma Mental Health Law.
• Communicates complaints and incidents to supervisory personnel in accordance with agency policies.
• Serves all guests without regard to their background or history, placing the guest’s needs above all other considerations.
• Models and practices recovery principles in all activities (e.g. hope, empowerment, mutuality, etc.) and fosters a recovery environment.
• Serves as a positive role model demonstrating professional and caring attitudes and behaviors toward co-workers, guests, and visitors.
• Courteously provides assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbals.
• Exhibits a non-judgmental approach, effective listening, good eye contact and positive interactions.
• Ensures confidentiality of all guest information.
• Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, guests, and outside agencies.
• Utilizes available methods to maintain communication (e.g. memos, electronic communications, communication logs and shift reports).
• Understands and utilizes non-violent crisis intervention procedures towards the de-escalation of an agitated guest as needed. Participates in safety interventions as a last resort when de-escalation fails. Follows approved format.
• All other duties as assigned.

Job Description

Duties & Responsiblities

• Serves as the clinical and operational lead for the unit operations and is a direct extension of the Director of Crisis Stabilization Services,
• Participates in the Spring Creek Administrator on Call rotation.
• Promotes a recovery environment for staff and guests that reflects person-centered, culturally competent, and trauma-informed principles as well as the service values of CREOKS Behavioral Health Services.
• Inspires and motivates staff to maintain a customer-oriented focus for guests and stakeholders as well as creates a culture of respect, helpfulness, and courtesy amongst staff.
• Ensures that staff maintain the clinical records system in accordance with ODMHSAS, OHCA, and CREOKS policies and procedures.
• Reads and is knowledgeable of all current policies and procedures of the agency as well as Chapter 23, Chapter 15, Chapter 18, and other applicable state and federal regulations. Develops, revises and ensures CREOKS policies and procedures for this service are current and in compliance with accrediting/certification organizations.
• Continually strives to learn about new practices that will improve the efficiency and effectiveness of the program in providing recovery-oriented, person-centered, and culturally competent services.
• Performs a comprehensive mental health assessment, that includes evaluation of mental status, current and past history of violence, suicidal or self-harm behavior, substance use, level of functioning, health behaviors, trauma, sexual behaviors, and social and developmental history
• Identifies and analyzes factors that affect mental health such as: genetics, family, environment, trauma, psychodynamics, physiological processes, substance abuse, etc
• Collects data from multiple sources using assessment techniques that are appropriate to the guest’s language, culture, and developmental stage, including, but not limited to, screening evaluations and other standardized instruments.
• Diagnoses psychiatric and co-occurring disorders.
• Evaluates potential abuse, neglect, and risk of danger to self and others, such as suicide, homicide, and other self-injurious behaviors, and assists guests and families in securing the least restrictive environment for ensuring safety.
• Initiates and/or ensures appropriate responses to all medical emergencies in accordance with agency medical protocols and agency procedures.
• Oversees safety intervention procedures as appropriate to the facility.
• Working knowledge of the standards for initial assessment, protective custody, emergency detention, care, and adjudication of persons considered in need of involuntary treatment as prescribed by Title 43-A, Oklahoma Mental Health Law.
• Communicates complaints and incidents to supervisory personnel in accordance with agency policies.
• Serves all guests without regard to their background or history, placing the guest’s needs above all other considerations.
• Models and practices recovery principles in all activities (e.g. hope, empowerment, mutuality, etc.) and fosters a recovery environment.
• Serves as a positive role model demonstrating professional and caring attitudes and behaviors toward co-workers, guests, and visitors.
• Courteously provides assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbals.
• Exhibits a non-judgmental approach, effective listening, good eye contact and positive interactions.
• Ensures confidentiality of all guest information.
• Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, guests, and outside agencies.
• Utilizes available methods to maintain communication (e.g. memos, electronic communications, communication logs and shift reports).
• Understands and utilizes non-violent crisis intervention procedures towards the de-escalation of an agitated guest as needed. Participates in safety interventions as a last resort when de-escalation fails. Follows approved format.
• All other duties as assigned.

Qualifications/Competencies Required

• Master’s degree in social work, counseling, psychology or related degree.
• Possess a valid Oklahoma clinical license (LPC, LCSW, LMFT) or license eligible to practice psychotherapy.
• Ability to motivate staff and inspire them to maintain a customer-oriented focus with guests, stakeholders, and other staff members that reflects the values of recovery-oriented, trauma-informed, culturally competent, and co-occurring care.
• Demonstrated ability to delegate authority and supervise employees.
• Thorough understanding of the standards for initial assessment, protective custody, emergency detention, care, and adjudication of persons considered in need of involuntary treatment as prescribed by Title 43-A, Oklahoma Mental Health Law.
• Advanced knowledge and understanding of crisis intervention as well as recovery-oriented, trauma-informed, culturally competent, and co-occurring care.
• Excellent verbal, written communication skills.
• Ability to work as part of an interdisciplinary team.
• Conceptual awareness of how and where community mental health services interface with allied human services organizational activities.
• Demonstrate competence in CPR and all de-escalation techniques. Must be able to physically perform all these tasks.
• Ability to maintain flexible hours.
• Must have a valid OK driver’s license.
• Successful completion of agency-required training as well as the agency approved nonviolent crisis de-escalation training within 30 days from date of hire.
• The physical requirements described herein are representative of those which must be met by an employee to successfully perform the primary functions of this job: continuous standing; walking; handling; finger dexterity; eye-hand-foot coordination; use of corrected vision; depth perception; wide field of vision; color vision; use of auditory, olfactory, and tactile senses; frequent bending over, stooping, kneeling; crouching; pushing; pulling; sitting; reaching; climbing/balancing on a step stool to reach supplies/equipment in cabinets; climbing stairs; carrying up to 25 pounds. Occasional crawling; running; pushing up to 250 pounds; pulling up to 250 pounds; lifting up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary function.

Company Description

CREOKS Health Services is a non-profit organization providing comprehensive health, wellness, and social services. Our behavioral health division offers more than 40 years of quality services and program that benefit adult, adolescents, and children. We currently have 25 locations across Eastern Oklahoma and one in Mountain View Arkansas. CREOKS’ reputation has allowed us to work with local agencies, schools, and civic organizations.

Whether you’re new to the field or a seasoned professional, joining CREOKS gives you the opportunity to affect meaningful change in people’s lives. It also means being a part of an accredited and recognized nonprofit who invests in your future. CREOKS offers a collaborative, positive work environment, free Continuing Education workshops, the NHSC Loan Repayment Program in 19 of our locations, competitive pay and a comprehensive benefits package.