Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 10:30AM-7:00PM

Frontier Behavioral Health; Spokane Valley (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Signing Bonus

Paid Time Off

9 Federal Holidays

Sick Leave

Job summary

Frontier Behavioral Health is seeking a Crisis Triage Specialist for the Mobile Dispatch Unit in Spokane. This on-site role conducts telephone triage and crisis assessments to support youth, adults, and families in crisis.

You will handle risk assessments, coordinate with responders, and document plans while collaborating with community partners. A behavioral health degree and credentialing within 30 days are required, with preferred crisis intervention experience.

Qualifications

• Bachelor’s degree in behavioral health or related field.
• Must submit for Counselor Agency Affiliated - Registered credential within 30 days of hire.
• Two years of experience serving individuals with behavioral health needs (preferred).
• Experience with crisis intervention, including risk assessments (preferred).

Responsibilities

• Provide telephone triage services to individuals requesting assistance.
• Complete risk assessments to determine suicide/homicide risk and connect to immediate resources.
• Manage multiple calls in a professional, engaging manner.
• Develop stabilization and safety plans with clients and caregivers.
• Document interactions and maintain confidential records.
• Know and access community resources to support client needs.
• Perform other duties as assigned by supervisor.

Skills

Phone triage

Crisis intervention

Empathy & customer service

Risk assessment

Multitasking

Education

Bachelor’s degree in behavioral health or related field

Counselor Agency Affiliated - Registered credential within 30 days

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

SHIFT - Monday-Friday 10:30AM-7PM

• This shift is eligible for added shift differential as highlighted below.
• These are on-site positions.

The Mobile Dispatch Unit provides telephone triage and assessment for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is at risk because of a mental health or substance use condition, collaborates with individuals, family, and community partners to provide “someone to talk to” when an individual is in crisis. Crisis Triage Specialists dispatch Mobile Rapid Response Crisis Team (MRRCT) staff in a timely manner based on response criteria for urban, suburban and rural locations for mobile crisis response services for children, youth, families, and adults. They also triage and dispatch calls that required contact with a Designated Crisis Responder.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis intervention and community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Must be able to manage multiple calls in a professional and engaging manner.
• In collaboration with clients and their support system, develop initial stabilization and safety plans until MRRCT can be dispatched.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Other duties as assigned by agency or supervisor.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelor’s degree in behavioral health or related field.
• Must submit for Counselor Agency Affiliated - Registered credential within 30 days of hire.

PREFERRED:

• Two years of experience serving individuals with behavioral health needs.
• Experience with crisis intervention, including risk assessments.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
• Knowledge and skills in working with individuals with mental health and/or substance use disorders.
• Ability to obtain and retain information during the process of a warm transfer to minimize caller’s repeating their story.
• Knowledge of all WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
• Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
• Knowledge of community resources is necessary to assist callers with viable resources.
• Ability to work autonomously.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
• May be required to lift 10 - 20 pounds.
• Work may be performed out of office and travel may be needed to outside areas.
• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
  

PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

• All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.
• The Monday- Friday 10:30AM-7PM shift has added shift differential of 3.12% to the base pay listed above.
  

Our Benefits and Perks are Amazing!

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:

www.fbhwa.org/careers/benefits

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employermatch.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

www.fbhwa.org/careers/perks

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.