Crisis Supervisor - Peer Support

DuPage County Health Department; Wheaton (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

12 paid holidays

12 days of vacation

Paid sick time

5 paid personal days

Tuition and certification reimbursemem

12 weeks of paid parental leave

IMRF pension eligibility

Federal Student Loan Forgiveness

Job summary

DuPage County Health Department is seeking a Peer Support Crisis Services Supervisor to lead a team delivering peer support across both children and adults. You will prioritize staff workloads to meet urgent client needs, supervise professional staff, and ensure compliance with clinical and billing standards.

The role emphasizes leadership, staff development, and collaboration with medical staff to enhance crisis programming and service quality.

Qualifications

• Master's degree in Psychology, Social Work or related field with 5 years in community behavioral health.
• At least 3 years in a supervisory position and peer support experience required.

Responsibilities

• Supervises assigned staff and manages workload priorities.
• Reviews charts and documentation for accuracy and compliance.
• Interviews, hires and trains staff; addresses performance issues.
• Provides leadership, promotes morale, and fosters teamwork.
• Develops and monitors program outcomes; ensures quality service.
• Prepares operations reports and collaborates on department goals.
• Participates in budget processes; supports billing changes impact analysis.
• Collaborates with clinical staff to develop treatment plans and meetings.
• Maintains confidentiality and adheres to privacy laws.
• Provides crisis program supervision and staff coaching.

Skills

Supervisory oversight

Peer support

Crisis intervention

Staff training

Documentation/compliance

Budgeting/financial input

Education

Master's degree in Psychology or Social Work

Job description

Join Our Expanding Crisis Services Team!

We have a leadership position available on our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our accredited crisis recovery center is dedicated to delivering exceptional services and support to our community, proudly holding: The American Association of Suicidology Certification.

Working as a Peer Support Crisis Services Supervisor, you will be supervising the work of professional level staff responsible for providing peer support services to both children and adults. You will be required to have the ability to prioritize staff and workload in order to effectively meet client needs during urgent, unpredictable situations

The hours for this position are Monday through Friday from 8:00 am to 4:00 pm, with occasional weekend on-call availability. *Salary may increase based on experience.

This position comes with an outstanding benefits package designed to support your personal and professional well-being. As a DuPage County employee, you'll enjoy 12 paid holidays, 12 days of vacation, paid sick time, 5 paid personal days and tuition and certification reimbursement to help you continue growing in your career. We also offer 12 weeks of paid parental leave so you can be there for life's most important moments. The position is pension-eligible through the Illinois Municipal Retirement Fund (IMRF), giving you peace of mind with a guaranteed retirement plan. Plus, you may qualify for the Federal Student Loan Forgiveness

PRIMARY ACCOUNTABILITIES TO BE PERFORMED WITH OR WITHOUT REASONABLE ACCOMMODATIONS:

• Supervises the work of assigned staff.
• Reviews charts and documentation for accuracy and compliance.
• Provides support to staff regarding unique or complex client situations.
• Interviews, hires and trains assigned staff.
• Identifies and resolves employee relations and performance issues.
• Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.
• Evaluates employee performance and sets clear goals and expectations.
• Performs direct service and meets established productivity goals.
• Prepares various reports on operations and activities.
• Collaborate with other supervisory staff to develop department priorities and goals.
• Develop integrated operational procedures and practices.
• Monitors and analyzes program outcomes and implements quality control processes.
• Make recommendations and initiates improvements to increase efficiency, improve quality of services or result in other positive operational impacts.
• Keeps up to date on billing changes that may impact service delivery.
• Provides input into the budget process in order to prepare budgets that enable the department to meet its objectives.
• Collaborate with other medical staff to develop treatment plans and participate in clinical staff meetings.
• Serves as consultant to service providers in the community and assists with clinical, program or administrative issues.
• Demonstrates independent judgment and discretion in making position related decisions.
• Participates in emergency activities as assigned.
• Maintain required training, licensure and/or certification.
• Maintains confidentiality of privileged information and adheres to client privacy laws.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures; available to respond to clients and/or customers, either in person or over the phone, during business hours and/or clinic times.
• Provides coaching, training and clinical supervision to staff in crisis programs. Provides operational oversight of crisis programming and ensures quality service.

Completion of a Master's degree in Psychology, Social Work, or related field and five years of experience in community behavioral health services, which included at least three years in a supervisory position; or an equivalent combination of training and experience. Experience working as a peer support specialist is also required

ADDITIONAL REQUIREMENTS:

This position requires current credentialing as a Certified Recovery Support Specialist. The position performs essential on-site functions and is eligible for hybrid work arrangement. This is a grant funded position.

Considerable knowledge of professional behavioral health standards, practices, and techniques; considerable knowledge of the medical terminology, crisis intervention best practices, behavioral patterns, and effects of mental illness as applicable to the assigned client population; considerable knowledge of management and supervision principles; considerable knowledge of the functions and availability of public and private community resources; considerable knowledge of the dynamics of individual and group behavior; considerable knowledge of procedures and documentation for billing and reimbursement; some knowledge of the budget process, funding sources and compliance requirements; some knowledge of the process of program development. Considerable skill in assessing and evaluating client needs; considerable skill interviewing clients; considerable skill exercising sound judgment in adherence with professional standards; considerable skill in projecting the warmth and sincerity to work effectively with clients; considerable skill in training and supervising assigned staff; considerable skill in interpreting and consistently applying policies; working skill in developing and maintaining positive and professional relationships with internal and external customers; working skill in written and verbal communication; working skill maintaining records in compliance with regulations and standards; working skill influencing the behavior of others; working skill operating a personal computer, applicable software, and peripheral equipment; Develops and maintains positive, respectful and professional relationships with internal and external customers. - Supports, adapts, or delivers services in a manner that ensures understanding and inclusion of diverse client populations. Ensures that the work of the unit responsible is timely, complete, and accurate.