Crisis Clinician - REACH

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Wisconsin Community Services, Inc. in Milwaukee is seeking a Crisis Clinician to provide clinical oversight for the REACH Crisis program within the Wraparound system. The role focuses on trauma-informed, family-driven care and involves supervising care coordinators and crisis staff.

The position requires a Master's degree in a mental health field and active Wisconsin licensure (LCSW/LPC/LMFT). Employment is full-time with occasional after-hours coverage and community-based work.

Qualifications

• Master’s Degree in areas related to mental health services (Social Work, Psychology, Counseling).
• Active, full licensure as LCSW, LPC, or LMFT in Wisconsin.
• Valid driver's license and car insurance preferred; background checks required.

Responsibilities

• Provide clinical consultation and oversight for REACH Crisis; support care coordinators and crisis staff.
• Conduct weekly clinical consultations and ongoing coaching for quality of care.
• Ensure DHS 34 clinical consultation logs are completed for each staff.
• Review crisis plans and plans of care for youth needs and diagnoses.
• Engage in quality assurance and participate in team meetings and trainings.

Skills

Trauma-Informed Care

De-escalation

Tech Aptitude

Time Management

Multicultural Sensitivity

Communication

Problem-Solving

Adaptability

Teamwork

Professionalism

Mental Health Knowledge

Education

Master's degree in mental health fields

Active WI licensure (LCSW/LPC/LMFT)

Tools

Avatar EHR

Microsoft Word

Excel

PowerPoint

Job description

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Crisis Clinician - REACH

Job Code: 2026-SPECIALI-067 Location: Milwaukee Department: Wraparound FT/PT Status: Full Time Job Responsibilities:

Job Summary

Provide clinical consultation and clinical oversight for the REACH (Reaching, Engaging, and Assisting Children & Families) Crisis program. REACH Crisis falls under the Wraparound system of care, which includes individualized, strength-based, trauma-informed, family-driven, community-based, and culturally sensitive care. The REACH Crisis Clinician monitors and supports clinical needs of children and youth enrolled in REACH Crisis in addition to youth receiving services from WCS’ crisis stabilization program.

Job Qualifications

Essential Duties and Responsibilities

• Be a champion of the Wraparound process while providing clinical consultation to a team of REACH care coordinators and crisis stabilizers.
• Provide weekly clinical consultation (primarily individual, group when deemed appropriate) with care coordinators and crisis stabilizers. Provide ongoing clinical consultation, coaching, and support regarding potential strategies for improvement in providing quality care.
• Provide clinical consultation to the care coordination team according to DHS 34 requirements, including recommendations for coordination of care and resources that align with individual youths’ diagnoses and needs. Attend visits and meetings to assess clinical needs for high risk youth and support crisis planning to ensure clinical needs are addressed. Ensure completion of DHS 34 clinical consultation logs for each staff.
• Provide staff with clinical support during times of crisis.
• Review and approve all response plans of the Care Coordinators in Provider Notes.
• Clinically review and approve Crisis Plans and Plans of Care to ensure appropriateness based on individual youth needs and diagnoses.
• Keep Wraparound Milwaukee/DHHS informed of emergency or critical incidents.
• Engage in quality assurance and quality improvement activities as identified by Wisconsin Community Services and Wraparound Milwaukee.
• Participate in staffing, weekly/monthly meetings, and consultations as needed.
• Complete all trainings in accordance with DHS 34 and Wraparound Milwaukee.
• Other job-related duties that may be necessary to carry out the responsibilities of the position.

Required Qualifications

• Master’s Degree in areas directly related to providing mental health services (Social Work, Psychology, Counseling Psychology, etc.
• Must have an active, full licensure as LCSW, LPC, or LMFT in the state of Wisconsin.
• Must possess a valid driver’s license, automobile, and insurance sufficient to meet agency requirements preferred.
• Meet all the employee requirements including references, criminal background check, drug test, and driver’s license check.

Knowledge, Skills And Abilities

• Mental Health/Human Development - Working knowledge of mental health needs and positive child/youth development.
• Trauma-Informed Care - Patience and understanding of traumatic life situations.
• De-escalation Skills - interact with escalating youth and/or parents in a calm and professional manner and respond appropriately in crisis situations.
• Technological Aptitude - Must be comfortable with navigating electronic health records, including in Avatar and utilizing Microsoft Word, Excel, PowerPoint, etc. to meet programmatic needs.
• Time Management Skills - Ability to maintain schedules, meet deadlines and multi-task
• Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
• Communication- Ability to follow oral and written instructions. Ability to provide information effectively with a diverse population - the people we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.

Physical Demands

Other Job Information (if applicable):

Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed primarily in a busy office environment managing caseloads of youth, young adults, and families. Most of the work is done sitting at a desk using a computer; requires outreach in the community and families’ homes or schools; hours average 30-40 per week; flexible work schedule could include some hours outside the normal work schedule on evenings and weekends.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.